FAQ's

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Logging in and password reset
NOTE: Before you can log in or reset your password, you will first need to ensure you already have an account created. How do I log into a registration form? 1. Open the registration form link. 2. Input your email address and password. 3. Clic...
What is the GameDay admin login URL?
The website URL that allows admins to log into their organisation is:  https://admin.mygameday.app Input the email address and password that you have admin access with. ...
Frequently Asked Questions
I have members appearing multiple times, can I merge these members? Currently, there is no duplicate resolution function in GameDay. This function is on our Product Roadmap to be built and released over the coming months. At what level are you abl...
Active Kids Voucher Set Up & Reporting New
GETTING SET UP If organisations wish to become an Active Kids voucher provider, they will need to visit the NSW Government website and register . Once the organisation has been set up via Service NSW, you will need to send through a support r...
Active Kids Vouchers FAQ's New
Our organisation would like to utilise Active Kids vouchers, how do we get set up? Your organisation can apply to be an active kids voucher provider via visiting the NSW Government website: https://www.service.nsw.gov.au/transaction/register-act...
Document Management: Frequently Asked Questions (FAQs)
What does the Document Management functionality cover? The Document Upload functionality covers the below: Ability for admins to add Document Upload sections to registration forms Ability to upload profile picture via registration form Ability ...
I have changed email addresses, how do I change this for my access?
I no longer have access to the email address I created my admin/user account with, how do I change this? If you have admin access you will need to contact someone at your organisation that also has access as they will need to disable the admin ac...
How often do settlements get distributed to organisations?
How often do settlements funds get distributed to an organisation? Settlement funds are distributed to organisations once a week. The settlement period is from Saturday (00:00am) to Friday (23:59pm) AEST/AEDT each week. Settlements will be create...
Can I still refund if my organiastion has insufficient funds?
When refunding, if you see that the issue refund screen indicates that you have insufficient funds , you will not be able to process the refund until there are sufficient funds available to process the refund. In order to have sufficient funds to ...
What does funds available mean when refunding?
Funds Available is the maximum amount of money available for your organisation to do a refund.  For example, if you have Funds Available of $100,  you can do refunds up to a maximum of $100. If you need to refund more than the avai...
What are the different statuses of orders?
Under the orders tab in finances, you will find different status for the orders. Below is the meaning for the different statuses: Unpaid/Comitted - The member did not complete the payment before completing the registration so they need to pay P...
What are the different statues of members and products?
After registration has been completed by a member, a member can have a few different statuses depending on the products purchased within the registration. These status can be for the member themselves in relation to their financial status but they c...
How do I pay for a product offline?
NOTE: if you are an admin, the product members are able to pay offline must have the payment option set to ''Payment Gateway or Manually set Product as Paid''.  If you are a user and do not have the ability to pay offline, c...
Why am I not able to process a refund?
If you are unable to process a refund on an order (either a Full Refund or Partial Refund), it could be due to one of the following. Insufficient funds:  if it is displaying that you have insufficient funds, you won't be able to refund u...