Active Kids Vouchers FAQ's

Our organisation would like to utilise Active Kids vouchers, how do we get set up?

Your organisation can apply to be an active kids voucher provider via visiting the NSW Government website: https://www.service.nsw.gov.au/transaction/register-active-kids-provider

How do we get set up as a provider within the GameDay platform?

Please click here to see how to get set up as an Active Kids voucher provider within the platform.

If a member uses the active kids voucher, how do we get those funds settled to our account?

If a member uses an active kids voucher via the system, GameDay does not settle the funds used via the vouchers to your organisation directly - this is done via Services NSW. If you have questions related to these funds, you will need to contact Service NSW directly.

We send the information used from the vouchers in our system to Service NSW and then they do what they need to with this information and then will settle the funds to you directly.

You will also not see these particular funds for those members within the normal settlement report as they are not included in your normal settlement as they are processed outside of the system.

If someone forgets to apply their voucher on products they have already purchased is there another way they can claim this for the products?

Vouchers can only be claimed within the registration form. If a member has already paid for products and they would like to claim this voucher, the club/association can claim it alternatively through Services NSW, so contact them directly.

A member input a voucher number but was still required to pay, why is that?

If a member inputs their voucher and the member is still prompted to pay before completing the registration, this could be related to a few things:

1. The product itself is over $100 (which is the limit of the voucher) so the member will be required to pay for the rest of the registration fee. The member will need to pay for this product in order to complete the registration. The best way for the association/club to prevent this would be to create the registration fee to be $100 or under.

2. The member has selected other products, eg. some sort of merchandise, so although they have used the $100 for the registration fee they will be required to pay for the extra items in their cart.

Can I run a report to see who has used the Active Kids voucher to purchase products?

Yes, you can run a report to view this information. Please click here to see instructions on how to do this.

Who can use the Active Kids vouchers?

Active Kids vouchers will be available to participants registering when purchasing a Membership product linked to a participant Member Type.