Overview
GameDay administrators have the ability to manually update the account email on a member record through the back end database. For context, members can be assigned two different email addresses, defined below:
- Account Email: This is the email address of the GameDay account to which each member is attached. An account email can have multiple members attached to it, and this mechanism allows account holders to register and renew their attached members in one registration session. This is also the email address that receives automated communications such as payment receipts and invoices. The account email can be found on a member profile in the top right-hand corner
- Communications Email: The communications email is the email stored in the Basic Details tab of the member record, which is used as the default email address for custom communications send through GameDay
Step-by-Step
Step 1: Access the member record
From the main dashboard, open the Members menu, then click MANAGE MEMBERS
Click VIEW to open the relevant member's record
Step 2: Edit the Account Email
Next to the Account Email in the top-right corner, click the EDIT icon
Step 3: Update the email address
Update the email address to the new Account Email, then click VALIDATE to confirm it can be use
Step 4: Save your changes
Click UPDATE to confirm the change. An email will be sent to both the old account email and the new account email to confirm the update
