Overview
GameDay's Duplicate Management feature allows administrators to merge multiple member profiles into one, if they happen to have matching member profiles. Using smart technology and machine learning, GameDay searches for any potential duplicates that may need to be merge in your sport's database. This could be either an exact match of name and date of birth, or a 90%+ match of the overall member record, incorporating core fields such as name, date of birth, contact details and account email.
If you notice a set of duplicates that you know are different members that should have separate profiles, you can remove them from your list of duplicates following the steps below.
Step-by-Step
Step 1: Open your Duplicate Management page
In the left-hand menu, select Members > DUPLICATE MANAGEMENT
Step 2: Find the relevant duplicate match
Find the matching records that you want to merge, and click the arrow to expand the details.
This will show you the core information stored on each member profile to allow you to distinguish between the members.
Note: Duplicates are displayed in organisations only on a hierarchy permission basis. In other words, only if a member profile exists in your organisation or any of your linked child organisations will it be available for you to merge
Step 3: Open the Actions menu
Open the actions menu on the right-hand side, indicated by the three dots:
Step 4: Choose to ignore the duplicates
Select the Ignore these duplicates (keep separate profiles) option
This will remove these duplicates from your Duplicate Management list and will not affect their existing member profiles.
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