How do I view order and settlement information?

As an admin I want to view an order or a settlement to see the relevant information about that transactions were processed. 

1. Hover over My Organisation, click on Finances.


2. From the Orders tab, click view on an order number. This will take you to the order details page.

2. The order details tab will list the information related to the member who paid for this order, the date, amount and status of this order.

You may notice that there has been a change to this page;  Many log in accounts (the account members use to register) don't always have a first name, last name and phone number, so our team has decided to remove this information and just list the email account that this order was purchased by.

Previously it looked like this:

It now looks like this:

This page still has the relevant information regarding the amount, date and status, but now it just includes the email account that was used to pay for this order. The order items tab will display more information related to which member each product was purchased for...

3. The order items tab will list the specific product purchased and which members it belongs to (if registering multiple people more then one product/member will show).

4. The transactions tab will list the payment specifics of the order as well as the indivdual transactions related to the order.


1. From the Settlements tab, click on view next to a settlement number. 

2. This will take you to the list of transactions that were processed for this particular settlement as well as what date these transactions were within and when the funds were settled to the organisations account.

3. You can also download a tax invoice (in a PDF file) for these settlements that you can send to your finance team to reconcile funds.

  • It can be done via selecting the tax invoice button within the settlement list.

  • It can be done via selecting the tax invoice option within the settlement detail page itself.