Articles
How do I view order information?
As an administrator, you can view an Order to see the relevant information about any transactions that have been processed through your database. 1. Open the Finances menu, then click MANAGE FINANCES 2. From the Orders tab, click VIEW ...
How do I send a Payment Request for an unpaid order?
Overview If you are an administrator for an organisation collecting payments online through GameDay, you have the ability to send an automated email to any members with an Unpaid order, prompting them to complete their payment online. S...
How do I send a Payment Request for multiple unpaid orders?
Overview If you are an administrator for an organisation collecting payments online through GameDay, you have the ability to send an automated email to any members with an Unpaid order, prompting them to complete their payment online. Ste...
How do I process payment for an unpaid order?
As an administrator running a membership program or event through GameDay in which members and entrants are required to make payment, you also have the ability to manually pay an unpaid order through the back-end GameDay database using a secure onli...
How do I export my organisation's order information?
Through GameDay's Finances module, administrators can export a list of their Orders to a CSV file. To export your organisation's settlement listing: 1. In the left-hand menu, expand the Finances menu, then select MANAGE FINANCES 2. At ...
How do I resend a payment receipt?
Overview If your organisation collects online orders directly through GameDay, you have the option to resend the payment receipt to the account email that made the original payment. Payment receipts are automatically sent to all registrants to co...
How do I refund a paid order?
Overview Organisations collecting payments through GameDay's registration and payment features have the ability to refund the whole amount or a partial amount of any order where payment was processed online using GameDay's integrated payment ga...
How do I cancel an unpaid order?
If an existing member has an unpaid order listed against their name in your GameDay database, you can cancel the order by following the steps below: Note : You can only cancel an order if it has an Unpaid status. If the order has been paid, y...