General Support Information

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Passport (formerly known as Fox Sports Pulse or SportingPulse) platform user? Go to: https://support.mygameday.app/help
Classic or OneSport platform user? Go to: https://helpdesk.mygameday.app/help

Support Process

All of your support requests for all of our customers (national offices, states, associations and clubs) are handled through Support, our expert multi-tiered support and customer success team. The Support team has access to a range of information and help-tools, as well as direct access to the Sports Specialists and Product and Tech Experts across our whole 50+ person team.

You can log a request online 24 hours a day, or speak to one of our experts in person between 8am and 7pm on weekdays. You can also leave a voice message overnight which will be picked up as soon as the team recommences in the morning.

You should contact Support for every request:

- New feature/product enhancement requests

- Training requests

- Reporting of system errors

- Customer feedback

- Privacy queries (our privacy@ line also comes into Support).

- Sales and new product requests, which can be directed to sales@mygameday.app

While we do sometimes experience busy periods at key times, the vast majority of request to Support are attended to within 8 business hours of your request. Following up on any urgent or outstanding item is simple.

Contacting Support is the quickest and best way to access the assistance you need to resolve any problem, from the most critical, to the most general. And unlike contacting one individual - who might be out that day - contacting Support gives you direct access to all of our dedicated resources and a whole team of people and materials who are standing by to help. (Requests sent to individual team members emails or phones, once discovered, are rerouted to Support in any case, so to avoid those delays or items being overlooked, please always direct your request only to Support, where it can receive the complete attention and priority of our whole Support team.)

Support process for your organisation

Every customer has particular support processes for members and admins and who their first point of contact should be before getting in contact with the GameDay support team. Please check this process before getting in contact with us:

Participants/Parents/Team Admins- if you have any questions related to registrations, access, transfers, payments, accounts, statistics, results etc please speak to your club directly as they are your first point of contact, however if your club cannot assist please speak to your league.
Club administrators - if you have any queries related to payments, members, duplicates or competition admin and access please speak to your league directly as they are your first point of contact. They can also assist with what the correct processes are in relation to transfers, competition rules and much more.
League administrators - for any registration, transfer or member related queries please speak to your state body as they are your first point of contact for these types of queries. For any competition related questions (that are not playing or transfer rules) in relation to fixturing, results and public websites please contact support.
If you can't find an answer with your relevant organisation or need to report a problem: Contact Us

FAQ

Some frequently asked questions: