How do I access the payment receipt for my order through my Member Profile?

Overview

When you sign up and pay for an orders online as a participant to an organisation that uses GameDay for registrations, there are multiple ways you can access your payment receipt:

1. You will be sent the receipt by email. This should come through to your email immediately or, at the longest, a minute or two after completing your registration
2. You can ask for an administrator to re-send you the receipt through their GameDay database
3. You can re-send the receipt to yourself by using GameDay's Member Profile Portal

Read on to learn how to access your Member Profile Portal and trigger your order receipt to be sent to your email address

Accessing the Member Profile portal

The GameDay membership portal link can be found here

In addition to the generic portal link above, each sport has the ability to generate their own sport-specific membership portal that they make place on their website, social media channels or send around by other means.

To login to the Member Profile Portal, you can use the same credentials you used to register for the sport. If you can't remember your password, you can reset it using the Forgot Password? link on the login page

Step-by-Step

Step 1: Choose your member

When you login to the Member Profile Portal, you will need to select the member profile you want to access. This may be a single member, or you may have multiple member profiles appearing here if you have used your account email (the email you used to login) to register multiple members to the sport. Select the relevant member to continue on to their profile

Step 2: Head to the Orders tab

In the left-hand menu, click/tap ORDERS

Step 3: Find a Paid order and resend the receipt

Find the relevant paid order you want to re-send, and click RESEND RECEIPT. This will trigger the receipt to be sent to your account email (the email address you used to login)

Note: You cannot change the account email for a member in the Member Profile Portal. If you need to change the account email to which a member is linked, please contact your organisation administrator, who can update the account email on the member's record, provided the new email address has an existing GameDay account

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