Abandoned Cart Notifications

If a registrant abandons a membership or event form created through GameDay without completing payment through the form's online payment gateway, the system will send out a series of automatic notifications to remind registrants to pay their abandoned order, including a direct link to complete the payment securely online.

Abandoned Cart Notifications are sent at the following intervals:

  • 1 hour after the order was created
  • 72 hours after the order was created

When a user receives a reminder email in this scenario, they will have various information about the order displayed on the email including order number, selected products, member name, amount payable, organisation details and more.

Below is an example of a system-generated Abandoned Cart Notification: