GameDay's Artificial Intelligence (AI) Chatbot assists users with answering key support queries by providing step-by-step instructions to assist users directly in-platform and providing a link to the full support article on which the answer is based. The algorithm is constantly evolving; the more interactions the AI Chatbot has with customers, the more it learns and provides users with the most relevant and helpful information to complete a task.
This will help provide another avenue of support to our customers complementing the vast array of in-platform onboarding guides, online support material, eLearning courses, video tutorials available along with our customer support team.
The AI Chatbot can be found in the bottom-right corner of the page:
By opening the chatbot, you can ask any question and - if the answer is found anywhere in our library of help guides and video tutorials - the chatbot will respond in a matter of seconds
You can also open any source links that the chatbot used to generate its response if you want to read the whole article or watch the video:
You can leave a 'thumbs up' or 'thumbs down' depending on how useful the chatbot's response was for you. We actively review this information so that we can continue to refine and improve on the chatbot's accuracy and usefulness, so please don't hesitate to use this!
Finally, the chatbot will ask you a couple of follow up questions to help you get as much useful information as possible:
