How do I refund event entrants?

As an event manager running an event through GameDay in which entrants are required to make payment, you also have the ability to refund an event order after it has been paid.

Refunding an order sends the specified amount back to the original payment method that the entrant used to register. Entrants can either be refunded their full order amount - therefore withdrawing them from the event - or a partial amount.

Note: Please allow up to 5 business days for a refund to reach the original payment method, as bank processing times may vary.

Full Refunds

To refund a full Order: 

1. In the left-hand menu, select Finances > FINANCES

2. In the Orders tab, find the relevant paid order for the entrant you want to refund, then click VIEW

3. Click REFUND OR VOID ORDER at the top of the screen

NOTE: You will only be able to refund this order if it was processed within the Refund Period set by your organisation.

4. Tick the REFUND and/or VOID checkboxes against all items within this order.


Ticking the VOID box against these product items will void the QR Codes attached to these products so they cannot be scanned on event day.

NOTE: The Rem Balance column will display the remaining funds you have available in your account to process this refund. If you are attempting to refund an amount exceeding your balance, you will receive an error message and will be unable to proceed with the refund until additional funds are processed into your database through other paid orders.

5. Once all checkboxes have been checked, click CONTINUE.

6. Click CONFIRM AND ISSUE REFUND & VOID ORDER.


Partial Refunds

To partially refund an order:

1. In the left-hand menu, select Finances > FINANCES

2. In the Orders tab, find the relevant paid order for the entrant you want to refund, then click VIEW

3. Click REFUND OR VOID ORDER at the top of the screen

4. To partially refund the order, check the REFUND and VOID checkboxes against the relevant item(s) in this order. For example, in the image below, we want to refund the GameDay Cap product, but leave the Season Package intact.

Alternatively, you can specify an amount to refund using the REFUND AMOUNT text field:

5. Click CONTINUE once you've defined your refund amount

6. Click CONFIRM AND ISSUE REFUND