Overview
As an event manager running an event through GameDay in which entrants are required to make payment, you also have the ability to refund an event order after it has been paid.
Refunding an order sends the specified amount back to the original payment method that the entrant used to register. Entrants can either be refunded their full order amount - therefore withdrawing them from the event - or a partial amount.
Note: Please allow up to 5 business days for a refund to reach the original payment method, as bank processing times may vary.
Step-by-Step
Step 1: Navigate to the Finances screen
In the left-hand menu, click Finances > MANAGE FINANCES
Step 2: Select the Order list and view the relevant order
On the Orders tab, click VIEW next to the order you wish to refund
Step 3: Refund the order
On the order details page, click the REFUND ORDER button.
A pop up box will appear, asking you to select the relevant product(s) you want to refund. Tick the CHECKBOX on the left-hand side under the Refund column to select one or more products to refund. You can also choose to Void the order, which will nullify the use of their QR Code for attendance tracking purposes
Note: The Total Refund Order Balance column will display the remaining funds you have available in your account to process this refund. If you are attempting to refund an amount exceeding your balance, you will receive an error message and will be unable to proceed with the refund until additional funds are processed into your database through other paid orders.
You can issue a partial refund by manually updating the amount in the Refund Amount column
Click Continue
Confirm the refund details, then click CONFIRM & ISSUE REFUND
A confirmation message will then appear if your refund was processed successfully.
Note: Please allow 3-5 business days after processing the refund for the funds to be received by the member
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