Getting Started | Troubleshooting

Problem: You're unable to log in to GameDay as an administrator, as you continually see an error message saying Account does not exist

Solution: There are a few reasons why you might be seeing this error message. Try the steps below to help resolve the issue:

  • If you have any other email addresses, try using them in the Email field - GameDay access is granted based on unique email addresses, and if you are not using the one that was initially used when you were granted access, you will not be able to log in.
  • Try using the Forgot? button on the GameDay login page to reset your password. Keep in mind, GameDay account password fields are case-sensitive, and passwords need to have at least 8 characters, 1 capital letter, 1 number, and 1 special character.
  • Still no joy? In that case, you may need to double-check with another administrator to check whether your admin account is still active, or that your details have been entered correctly. For more information on granting access to administrators, click here.