Overview
If an existing member has an unpaid order listed against their name in your GameDay database, you can cancel the order.
Note: An order can only be cancelled if its status is Unpaid. To deal with orders that have been paid, you can to process a refund.
Step-by-Step
Step 1: Navigate to the Finances screen
In the left-hand menu, click Finances, then click MANAGE FINANCES
Step 2: Find the relevant unpaid order
Find the Unpaid order you want to cancel and click VIEW
Step 3: Cancel the Order
Expand the Actions arrow and click the CANCEL ORDER button in the top-right corner
Step 4: Confirm Cancellation
Confirm you want to cancel the order by clicking YES
Step 5: Order status confirmation
The order is now cancelled and will update to a Cancelled status
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