If an existing member has an unpaid order listed against their name in your GameDay database, you can cancel the order by following the steps below:
Note: You can only cancel an order if it has an Unpaid status. If the order has been paid, you will need to refund this order instead.
1. In the left-hand menu, click Finances > MANAGE FINANCES
2. Find the relevant Unpaid order and click VIEW
3. Expand the ARROW to the right of the Pay Order button
4. Click the CANCEL ORDER button
5. You will be asked to confirm if you want to cancel this order; click YES
5. The order has now been cancelled, and the order will update to a Cancelled status
