Overview
If an existing member has a paid or unpaid order listed against their name in your GameDay database, you can cancel the order.
Step-by-Step
Step 1: Navigate to the Finances screen
In the left-hand menu, click Finances > MANAGE FINANCES
Step 2: Select the Order list and view the relevant order
On the Orders tab, click VIEW next to the order you wish to refund
Step 3: Cancel the order
On the order details page, open the menu in the top-right corner and click the REFUND OR CANCEL ORDER button
A pop up box will appear, asking you to select the relevant product(s) you want to cancel and/or refund. Tick the CHECKBOX on the left-hand side under the Cancel column to select one or more products to cancel. As part of the cancellation, you can use the Refund checkbox to refund a specified amount back to the registrant while you're at it (this option is only available if the order was paid online)
Click Continue, then click CONFIRM CANCEL ORDER (or if refunding, click CONFIRM & ISSUE REFUND)
A confirmation message will then appear if your refund was processed successfully.
For unpaid orders, or orders that were manually marked as paid, you can follow this same process to cancel the order without issuing a refund
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