Overview
GameDay's Duplicate Management feature allows administrators to merge multiple member profiles into one, if they happen to have matching member profiles. Whilst GameDay will typically merge member profiles automatically upon registration if they share the exact same name and date of birth with another member profile in the same organisation, duplicate profiles can sometimes occur in certain cases.
Using smart technology and machine learning, GameDay searches for any potential duplicates that may need to be merge in your sport's database. This could be either an exact match of name and date of birth, or a 90%+ match of the overall member record, incorporating core fields such as name, date of birth, contact details and account email.
Once a set of duplicates has been identified in your organisation, they can be merged following the steps below.
Step-by-Step
Step 1: Open your Duplicate Management page
In the left-hand menu, select Members > DUPLICATE MANAGEMENT
Step 2: Find the relevant duplicate match
Find the matching records that you want to merge, and click the arrow to expand the details.
This will show you the core information stored on each member profile to allow you to distinguish between the members.
Note: Duplicates are displayed in organisations only on a hierarchy permission basis. In other words, only if a member profile exists in your organisation or any of your linked child organisations will it be available for you to merge
Step 3: Open the 'Manage' screen
Open the actions menu on the right-hand side of the page, then click MANAGE
Step 4: Choose a profile to use as the 'base'
When deciding which member profiles to merge, you'll need to select one as the 'base' record. Choosing a base record tells the system which data to use within the merged record. Whilst most information is combined on the merged record (previous registrations, orders, clearance history etc.), core member information including the member name, date of birth, contact details and Member ID will simply use whatever is on the base record when merging.
To choose a base record, tick the USE THIS PROFILE option on the relevant member profile.
Step 5: Choose any other profiles to keep (optional)
If you need to exclude any of the listed profiles from being merged, you can do so by selecting the KEEP PROFILE option before merging.
Step 6: Merge the profiles
When you're ready to merge, click the RESOLVE DUPLICATES button.
The profiles will then be merged into a single profile as per your selections.
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