Custom Form Messaging

GameDay’s custom messaging features allow administrators to tailor the communication and instructions members see throughout the registration process. By customising emails, on-screen messages, and help text, you can provide a more informative and welcoming experience, ensuring members have all the information they need.

This guide covers the different types of messages you can customise within a registration form.

Navigating to Form Settings

Most custom messages are managed within the settings of a specific registration form.

To find the form messaging settings, in the left-hand menu, select Membership Forms, click the actions menu (...) for the desired form, and select EDIT.

From there, navigate to the MESSAGES & NOTIFICATIONS tab.

Email Notifications

You can customise the content of the confirmation email that is automatically sent to a member upon completing their registration.

In the Messages & Notifications tab, locate the REGISTRATION SUCCESS EMAIL section.

In the Use Default tab, you can use the rich text editor to write your message from scratch. You can include links, formatting, and personalised merge fields like First Name and Last Name to bring in the member's specific information.

In the Select Template section, you can attach an existing Email Template from your database, if you have previously created any.

This ensures your members receive a warm welcome and key information, such as next steps or links to social media, directly to their inbox.

Form Messaging

You can also customise the messages that appear directly on the registration form at different stages, including:

1. Form Welcome Message: This message appears at the very start of the registration form, before the user begins filling it out. It's a great place to welcome users, provide an overview of the season, and outline member benefits.

2. Form Confirmation Message: This message is displayed on-screen immediately after a member successfully completes their registration and payment. Use this to confirm their registration and let them know what to expect next (e.g., "We've just sent a confirmation email with all your membership details").

Question & Content-Specific Messaging

For more specific messaging, you can add instructional text to specific parts of your form to help guide members as they register. These settings are found in the QUESTIONS & LAYOUT tab of the form editor.

These options include:

1. Question Help Text: Add supporting information to any question on your form. This text appears when a user hovers over the question mark icon next to the question field.

Expand the question you wish to edit, then enter your instructions into the Help Text field. This is useful for clarifying what information is required or why it is being asked.

2. Paragraph Text Block: Use a Paragraph Text Block to add standalone sections of text anywhere in your form. This is perfect for providing tips or important information that isn't tied to a single question.

In the Questions & Layout tab, find the Create New Content Block section, then click PARAGRAPH TEXT BLOCK