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Accessing GameDay
User Management | Overview
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Navigating GameDay
Organisation Dashboard
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User Management
How do I grant a new admin user access to my organisation? (Super User only)
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How do I edit an admin user's contact details?
New
How do I disable an admin user access to my organisation?
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User Role Permissions
New
Training & Support
Help Widget
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AI Chatbot
Getting Started | FAQs
Getting Started | Troubleshooting
My Organisation
Overview
My Organisation | Overview
Organisation Details | Overview
My Hierarchy | Overview
Settings | Overview
Seasons & Age Groups | Overview
Member Types | Overview
ID Management | Overview
Organisation Details
How do I upload my organisation logo?
How do I upload documents for my organisation?
How do I add contact details to a Membership Form footer?
Contacts
How do I add a new Contact to my database
New
My Hierarchy
How do I create a new organisation?
How do I log into another organisation in my hierarchy?
How do I view an organisation's details in my hierarchy?
Settings
Seasons & Age Groups
How do I create a new Season?
How do I create and link Age Groups?
How can I find a list of my members by Season or Age Group?
Member Types
How do I create a Member Type?
ID Management
Organisation IDs
How do I create an Organisation ID rule?
How do I overwrite an existing Organisation ID rule?
How do I find an Organisation's assigned ID?
Member IDs
How do I create a Member ID rule?
How do I update a Member ID rule?
Event IDs
How do I create an Event ID rule?
How do I update my active Event ID rule?
How do I view an Event ID?
FAQs
My Organisation | FAQs
Finances
Overview
Finances | Overview
Orders | Overview
Settlements | Overview
Financial Settings | Overview
Orders & Settlements
Orders
How do I view order information?
How do I send a Payment Request for an unpaid order?
How do I send a Payment Request for multiple unpaid orders?
How do I process payment for an unpaid order?
How do I export my organisation's order information?
How do I resend a payment receipt?
How do I refund a paid order?
How do I cancel an unpaid order?
Settlements
How do I view financial settlement information?
How do I export my organisation's settlement information?
How do I export my settlement listing?
Financial Settings
Setting up your Stripe account
Australia
How do I set up my Stripe account through GameDay (Australia)?
New Zealand
How do I set up my Stripe account through GameDay (New Zealand)?
United Kingdom
How do I set up my Stripe account through GameDay (United Kingdom)?
Ireland
How do I set up my Stripe account through GameDay (Ireland)?
Hong Kong
How do I set up my Stripe account through GameDay (Hong Kong)?
Singapore
How do I set up my Stripe account through GameDay (Singapore)?
United States
How do I set up my Stripe account through GameDay (United States)?
Other
How do I set up my Stripe account through GameDay (Other)?
How do I edit my Stripe account details?
How do I update my bank account details through Stripe?
How do I enter bank details?
How do I adjust my Refund Period?
How do I check my organisation's processing fees?
Additional Payment Options
FAQs
Finances | FAQs
Stripe Financial Settings | FAQs
Members
Overview
Membership Management | Overview
Member List | Overview
Member Records | Overview
Clearances | Overview
Communications | Overview
Membership Renewal Reminders | Overview
Membership Payment Campaigns | Overview
Accreditations | Overview
Manage Members
Member List
How do I export a member list?
What does each member status mean?
Member Records
How do I manually add a new member record?
How do I edit a member record?
How do I manually add new registration form questions to a member record?
How do I view the questions answered by members in the registration form?
How do I upload a profile image for a member?
How do I mark a member's proof of age sighted?
How do I view member's Order history?
How do I manually add a membership to a member record?
How do I apply an Add-on Product to an existing member?
How do I upload documents to a members profile?
How do I view a document on a member's record?
How do I add a note for a member?
How do I view, edit or delete a member note?
How do I manually add a question response to a member's record?
How do I edit the account email on a member record?
Member ID Management
How do I find a member's assigned ID?
How do I update a member's assigned ID?
How do I view a members Member ID history?
How do I configure Member IDs to show in my member list?
Clearances
How do I request a clearance for a member?
How do I approve/reject a clearance?
How do I view members clearance history?
Communication
How do I create a basic email template?
How do I build a custom email template?
How do I create an email template with HTML code?
How do I add member names to my email content?
How do I send an email to members?
How do I target my communication to specific member groups?
How do I view sent emails?
Renewal Campaigns
Membership Renewal Reminders
How do I send Membership Renewal Reminders to members?
How do I cancel a scheduled Membership Renewal Reminder?
How do I check if a member has received a Membership Renewal Reminder email?
Membership Payment Campaigns
How do I send a Membership Payment Campaign?
How do I cancel a scheduled Membership Payment Campaign?
How do I check if a member has received a Membership Payment Campaign?
Accreditations
How do I create a new Accreditation?
How do I assign and verify an individual member's Accreditation?
How do I export my accredited members list?
How do I assign Accreditations to members in bulk?
How do I send an email to my accredited members?
Pending Registrations
How do I set up a Membership Form to take Pending Registrations?
How do I approve or decline pending registrations?
How do I see a list of pending members?
FAQs
Members | FAQs
Renewal Campaigns | FAQs
Events
Overview
Events | Overview
Event Landing Page | Overview
Team Event Landing Page | Overview
Team Manager Portal | Overview
Event Builder
How do I create a Ticketing Event?
How do I create an Event Entry event?
How do I create an Event Entry event with Sub-Events?
How do I create a Team Event?
Event Settings
How do I add an Event Member Type to my Event Registration Form?
How do I enforce a purchase limit on my event products?
How do I add contact details to an event form footer?
Event Products
How do I make an Event product conditional upon a Membership product?
Events Questions & Layout
How do I add headers and custom text to my event form?
How do I show or hide questions based on a product selection on my event form?
Event Messaging & Notifications
How do I add welcome and confirmation messages to my event form?
Publish an Event
How do I generate a QR Code for my Event?
Event Display Settings
How do I customise the look and feel of a single Event?
Event Templates
How to create an event template?
How to create an event using an event template?
Manage Event Participants
How do I download the GameDay App to manage my events?
How do I find my managed events through the GameDay App?
How do I find a list of event participants through the GameDay App?
How do I scan event tickets and track attendance through the GameDay App?
How do I find a list of entrants that have registered to an event?
How do I find the question responses entrants answered through an event form?
How do I add an event registration to a new entrant?
How do I add an event registration to an existing entrant?
How do I export an event's participant data?
How do I send an email to event entrants?
How do I find a list of registered teams?
How do I update a team logo as an event manager?
How do I refund event entrants?
How do I pay an unpaid event order?
How do I resend a QR Code ticket?
Event Participant ID Management
How do I create an Event Participant ID rule?
How to I enable Event Participant IDs to be used within an event?
How do I enable a Member ID rule to be used as the Event Participant ID?
How do I view an entrant's Event Participant ID?
Event Display Template
How do I customise the look and feel of all Event Forms and Landing Pages at once?
Participants & Team Managers
How do I register for an Event?
How do I register my Team to an event?
How do I register as a Participant to a Team?
How do I invite teammates to join my team?
How do I update my team logo as a Team Manager?
How can I see an event's available products?
How do I view event details and tickets via the app?
How do I view my team participant's orders?
FAQs
Events | FAQs
Membership Forms
Overview
Membership Forms | Overview
Membership Form Builder
How do I create a new Membership Form?
How do I edit a Shared Form?
Membership Forms - Settings
How do I find the link to a Membership Form?
How do I share my Membership Form with other organisations?
How do I hide member types from a Membership Form?
Membership Forms - Products
How do I add a new product to a Membership Form?
How do I add existing products to a Membership Form?
How do I add a Product Group to a Membership Form?
How do I make a product mandatory on a Membership Form?
Membership Forms - Questions & Layout
How do I add questions to a Membership Form?
How do I remove a question from a Membership Form?
How do I make a question mandatory on a Membership Form?
How do I change the order of questions on a Membership Form?
How do I add a Document Upload question to a Membership Form?
Membership Forms - Messages & Notifications
How do I add a Registration Success Email to a form?
How do I add Welcome and Confirmation Messages to a Membership Form?
How do I use a custom email template as my form's confirmation email?
Membership Forms - Test & Publish
How do I make a Membership Form active?
Membership Form List
How do I use a shared Membership Form?
How do I export registration data for a Membership Form?
How do I generate a QR Code for my Membership Form?
Form Display Template
How do I customise the look and feel of all of my Membership Forms at once?
How do I add a custom background image to my Membership Forms?
How do I customise the look and feel of a single Membership Form?
FAQs
Membership Forms | FAQs
Products & Questions
Overview
Products | Overview
Questions | Overview
Products
How do I create a product?
How do I edit a product?
How do I clone a product?
How do I create a Sub Event product?
How do I define the membership dates of a product?
How do I apply age validation filters to my product?
How do I set up a conditional product?
How do I create an early bird registration product?
Add-on Products
How do I create an Add-on Product?
How do I create a Merchandise Product
How do I add an Add-on Product to a registration form?
How do I create a Product Attribute?
Questions
How do I create a custom question?
What are the different Question Types I can create?
How do I add responses to Picklist and Multiple Choice questions?
How do I allow users to upload a document upon registration?
How do I add header and paragraph text blocks to a Membership Form?
How do I make questions available to only certain members?
How do I show a question conditionally based on another question's response?
How do I create Terms and Conditions?
Conditional Questions - product based
FAQs
Products & Questions | FAQs
Promotions
Overview
Promotions | Overview
Discounts | Overview
Promo Codes | Overview
Discounts
How do I create a Standard Single Quantity Discount?
How do I create a Standard Multiple Quantity Discount?
How do I create a Bundle Discount?
Creating Family Discounts
Discount Types
Discount Calculation Rules
How discounts looks within the admin portal
User view of forms within different discounts
Form with Standard Discount (single quantity)
Form with Standard Discount (multiple quantity)
Form with Bundle Discount
Form with Bundle Discount (Price Cap)
Promo Codes
Generic Promo Codes
How do I create a Generic Promo Code?
How do I edit a Generic Promo Code?
Unique Promo Codes
How do I create a series of Unique Promo Codes?
How do I edit Unique Promo Codes?
FAQs
Promotions | FAQs
Reports
Overview
Dashboard Reports | Overview
Tabular Reports | Overview
Report Builder | Overview
Tabular Reports
How do I export a Tabular Report?
Advanced Member Report
Transaction Report (Basic Details) Report
Transaction Report (Full Details) Report
Admins and Contacts Report
Organisation Detail Report
Advanced Clearance Report - Transferred In Report
Advanced Clearance Report - Transferred Out Report
Event Detail Report
Event Participant Report
Event Participant Transaction Report
Event Data Export
Dashboard Reports
Financial Transactions Dashboard Report
Question Data Dashboard Report
Settlement Summary Dashboard Report
Membership Dashboard Report
Event Dashboard Report
Report Builder
Membership Advanced Report
How do I export a custom-built report?
How do I save a custom-built report?
How do I send a custom-built report by email?
FAQs
Reports | FAQs
GameDay View
Overview
GameDay View | Overview
FAQs
Stack Commerce Websites
GameDay Websites - Original Theme
GameDay ClubStarter and Pro User Guides
Logging in into the Dashboard
Adding your Site Content
Adding Images & Other Media
Using the Visual Editor
Embedding a YouTube Video
Media Library
Updating the Main Menu
Editing the Footer Content and Column Links
Adding an External link to the Main Menu
Editing the Homepage, Header and Footer of your website
Full Demonstration Video
Changing your site’s Header logo
Changing your sites Primary and Secondary Colour
Changing where your social media links are hyperlinked to
Changing/adding partner logos
Changing the Promo Tiles
Changing the Footer Content
Changing your Multi Site Drop Down List
Changing the Social Media Feeds on the Homepage
Changing your Competition/Match Centre ID
Adding News Articles into the Slideshow
How to embed your GeoSnapshot iFrame code into your Website
GameDay Elite User Guides
Base Features from Clubstarter and Pro UserGuides (Read First)
Creating an Event
Adding and Changing Club Logos in the Header
Changing the Header Sponsor Image
Adding a Promotional Banner to the Header
Changing the Major Sponsor and Partner logos
Adding Multiple Tiers of Sponsors
Editing the Countdown Timer
Changing the Sidebar links (next to the slideshow images)
Editing the Promotional Tiles on the Home Page
Editing the Member Counter Titles
Setting up your Live Stream Page
Changing the back ground colour or image of a Page Panel on the Homepage
News Article Feature Images for Slideshow
Changing the Videos that display on the Homepage
Resources Library Page Template
Develop your Website's SEO using SmartCrawl
Editing the Footer Content and Column Links
Ordering or Hiding Home Page Panels
Syncing your MailChimp Account to the Footer Sign Up Form
Changing your News Banner from Full Width to Slider Box on the Homepage
Creating Player Profiles Using the Athlete Database Add on
Adding your GeoSnapshot iFrame Code into a Page in your Website
Changing your Competition/Match Centre ID
GameDay Shop User Guides
Accessing your Main Shop Page
Configuring your Main Shop landing page
Creating a New Product
Adding Product Images
Product Categories
Managing Orders (Sales)
Coupon Management
Reports
WooCommerce Settings
Gift Cards
Adding a note to an Order
Importing your Products by CSV
Setting Up PayPal as a payment method
GameDay Auction User Guides
Logging Into the Dashboard
Creating an Auction Product
Configuring your Auction Site Homepage
Order Fulfillment and Customers Paying for items
Adding in your Bank Details for Direct Bank Transfer Payment Method
Creating and Using Coupons
Changing your Auction Main Banner
Setting up PayPal as a payment method
Creating your own Social Media Juicer Account
Stack Commerce Theme
How to log into my website?
Dashboard / Your Website Features
Dashboard: Your Website Features
Dashboard: General Website Settings
Header
Header - Main Header
Header - Promo Ribbon - Add On
Header - Club Ribbon - Add On
Header - Website Link Menu - Add On
Sections
Background Colour vs Background Image
Banner
Tiles
Countdown Add On
News
Match Centre
Adding and changing the match centre IDs
Setting up Video and Social Media feed with Juicer
Social Media Feed
Video Feed
Counter
GameDay Events
Successfully integrate ECAL into my GameDay website
Events
Call To Action Tiles (CTA)
Partners
Additional Partners
Custom Content
Footer
Footer: Newsletter Subscription
Footer: Content Columns
Footer: Social Accounts
Pages
Creating a blank / default page
Setting Up Forms
Creating a Staff Page
Creating a Team Page
Adding Teams
Adding Players
Video Gallery Page
Club Finder Page (Accordian)
Documents Page
Frequently Asked Questions (FAQ) Page
Contact Us Page
Livestream Page
Photo Gallery Page
Settings, Menus and Panels
Editing the Main Menu
How do I order and show/hide panels on the home page?
How do I add users?
News & Events
Add News Articles
News Categories
News Tags
News Page - No Filter
News Page - Filter
Create an event
Going Live and FAQs
Process for Going Live with your Website
Going live with your website
How to add Google Analytics to my website?
Uploading media to the Media Library
Adding statistics to match centre widget
GameDay / Stack Commerce Website FAQ's
GameDay eCommerce
BigCommerce
Re-Issuing a Gift Certificate
Changing a Customers Email Address or Other details stored in their profile
Products and Category Promotions
How to show a discount on the product page instead of at the Cart or Checkout
Product variant(s) not Showing the Default or Sale price
Adding Free Shipping for Specific Product(s) Only
GameDay Auctions
Login to GameDay Auctions
Add Auction Items/Products
GameDay Marketplace
Overview
GameDay Marketplace | Overview
ECAL
ECAL | Overview
ECAL | Activating your integration
ECAL | Selecting which events are included in your sync
ECAL | Locating embed codes for your event calendar
ECAL | Publishing an event calendar to your GameDay website
ECAL | Integrating your event calendar with a third party website
Rosterfy
Rosterfy - Basic Member Export Report
Mailchimp
Integrate your Mailchimp account with GameDay
Meet Manager
Meet Manager Export
FAQs
Participants
GameDay App
How do I reset my password on the GameDay App?
Registrations
How do I create a GameDay account?
How do I register myself to an organisation?
How do I register multiple people?
How do I pay using PayPal?
Abandoned Cart Notifications
FAQs
Participants | FAQs
Troubleshooting
Participants | Troubleshooting
General Information
General Support Information
Membership - New Customers
Events - New Customers
General FAQs
Gender Identity Capability
Stripe Customer Rollout Program: Information + FAQs
NSW Active & Creative Kids Voucher Program
VIC Get Active Kids Voucher Program
Sport-Specific Information
Little Athletics
System Status
Product Updates & Release Notes
Service Status
Home
Participants
GameDay App
Registrations
FAQs
Troubleshooting
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