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- How do I view order information?
- How do I send a Payment Request for an unpaid order?
- How do I send a Payment Request for multiple unpaid orders?
- How do I process payment for an unpaid order?
- How do I export my organisation's order information?
- How do I resend a payment receipt?
- How do I refund a paid order?
- How do I cancel an order?
- How do I check an order's instalment plan?
- How do I change a member's payment method for an instalment plan?
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- How to Restrict a Member Profile in GameDay
- How do I manually add a new member record?
- How do I edit a member record?
- How do I view or edit the questions answered by members in the registration form?
- How do I manually add new registration form questions to a member record?
- How do I view a member's key membership dates?
- How do I upload a profile image for a member?
- How do I mark a member's proof of age sighted?
- How do I view member's Order history?
- How do I manually add a membership to a member profile?
- How do I apply a Shop Product to an existing member?
- How do I upload documents to a members profile?
- How do I view a document on a member's record?
- How do I add a note for a member?
- How do I view, edit or delete a member note?
- How do I edit the account email on a member record?
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- Bulk Copy and Edit Products
- How do I create a product?
- How do I edit a product?
- How do I clone a product?
- How do I create a Sub Event product?
- How do I define the membership dates of a product?
- How do I apply age validation filters to my product?
- How do I set up a conditional product?
- How do I create an early bird registration product?
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- How do I create a custom question?
- What are the different Question Types I can create?
- How do I add responses to Picklist and Multiple Choice questions?
- How do I allow users to upload a document upon registration?
- How do I add header and paragraph text blocks to a Membership Form?
- How do I make questions available to only certain members?
- How do I show a question conditionally based on another question's response?
- How do I create Terms and Conditions?
- Conditional Questions - product based
- How do I edit an existing question?
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- How do I create a new Membership Form?
- Howto Edit Payment Receipt Messages for Membership Forms
- How do I edit a Shared Form?
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- How do I add questions to a Membership Form?
- How do I remove a question from a Membership Form?
- How do I make a question mandatory on a Membership Form?
- How do I change the order of questions on a Membership Form?
- How do I add a Document Upload question to a Membership Form?
- Advanced Field Options | Overview
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- How do I download the GameDay App to manage my events?
- How do I find my managed events through the GameDay App?
- How do I find a list of event participants through the GameDay App?
- How do I scan event tickets and track attendance through the GameDay App?
- How do I find a list of entrants that have registered to an event?
- How do I find the question responses entrants answered through an event form?
- How do I add an event registration to a new entrant?
- How do I add an event registration to an existing entrant?
- How do I export an event's participant data?
- How do I send an email to event entrants?
- How do I find a list of registered teams?
- How do I update a team logo as an event manager?
- How do I refund event entrants?
- How do I pay an unpaid event order?
- How do I resend a QR Code ticket?
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- How do I register for an Event?
- How do I register my Team to an event?
- How do I register as a Participant to a Team?
- How do I invite teammates to join my team?
- How do I update my team logo as a Team Manager?
- How can I see an event's available products?
- How do I view event details and tickets in the GameDay App?
- How do I view my team participant's orders?
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- Create a Basic Email Template
- Create an Advanced Email Template
- Create an Email Template with HTML Code
- How do I send an email to members?
- How do I target my emails to specific member groups?
- How do I add member names to my email content?
- How do I upload an image to a basic email template?
- How do I upload an image to a custom email template?
- How do I view sent emails?
- How do I set a reply-to email address?
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- How do I export a Tabular Report?
- Advanced Member Report
- Transaction Report (Basic Details) Report
- Transaction Report (Full Details) Report
- Admins and Contacts Report
- Organisation Detail Report
- Advanced Clearance Report - Transferred In Report
- Advanced Clearance Report - Transferred Out Report
- Event Detail Report
- Event Participant Report
- Event Participant Transaction Report
- Event Data Export
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- How do I create a GameDay account?
- How do I register myself to an organisation?
- How do I register multiple people?
- Abandoned Cart Notifications
- How do I pay for a transaction using BECS Direct Debit (Australia)?
- How do I pay for a transaction using BECS Direct Debit (New Zealand)
- How do I pay for an order in instalments?
- Link Wallet Payments
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- How do I update my member details through my Member Profile?
- How do I pay for an outstanding order through my Member Profile?
- How do I access the payment receipt for my order through my Member Profile?
- How do I check my active memberships through my Member Profile?
- How do I check my active event registrations through my Member Profile?
- How do I access my event tickets through my Member Profile?
- How do I check my shop purchases through my Member Profile?
- How do I unlink a member from my GameDay account?
- Check Accreditations in Member Profile Portal
- How do I view and upload documents to my member profile?
- How do I change the payment method on my instalment schedule?
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- Archived Status
- How to Sign Into Your GameDay Admin Account Via OTP (One-Time Password)
- General Support Information
- Membership - New Customers
- Events - New Customers
- General FAQs
- Gender Identity Capability
- Stripe Customer Rollout Program: Information + FAQs
- NSW Active & Creative Kids Voucher Program
- VIC Get Active Kids Voucher Program
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How-To
Articles
How to set up your Sports Shop
Overview The setup wizard creates your Sports Shop in a few minutes. Your new shop starts Paused , so customers cannot see it until you take it live. Before you start Your organisation needs an Active Stripe payment gateway in GameDay. You...
How to Sign in to your Shop Admin Portal
Overview The shop admin is where you run your Sports Shop. There is no separate shop password. You open it from the GameDay portal, and it uses your portal login and permissions. Step-by-Step Step 1: Open the Shop page In the left-hand menu of...
How to take your Sports Shop live or pause it?
Overview Every new shop starts Paused . When your shop is Paused, customers see a “Back soon” page with no products. Take your shop Live when you are ready for customers to browse and buy. Before you start To take the shop live, all of the f...
How to change your shop link?
Overview Your shop link is your shop’s web address: a handle followed by the shop domain. You choose the handle when you set up your shop, and you can change it later. Shop link rules A handle is 3 to 40 characters: lower case letters, digits ...
How to use your shop dashboard?
Overview Your dashboard is the first page of the shop admin. Until your organisation has any Sports Shop order, it shows a setup checklist. From the first order onwards, even if that order is later refunded or cancelled, it shows your sales overv...
How to add products to your Sports Shop
Overview You can fill your shop in two ways: add products you already sell in GameDay, or create a brand new product directly in the shop. You need the Club Shop update permission. Option 1: Add products from GameDay Step 1: Open Products In...
How to manage products, stock and order limits
Overview The Products page lists the products in your shop in the order customers see them, with a Visible or Hidden badge and the stock left. Step-by-Step Step 1: Reorder products In the shop admin, click Products , then drag ...
How to customise your storefront
Overview Customise lets you design what customers see when they visit your shop, using a live preview. You need the Club Shop update permission. Important: There is no draft. Clicking Save publishes your changes straight to your live sh...
