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Accessing GameDay
User Management | Overview
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Organisation Dashboard
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User Management
How do I grant a new admin user access to my organisation? (Super User only)
How do I edit an admin user's contact details?
How do I disable an admin user access to my organisation?
User Role Permissions
Account Management
Training & Support
Help Widget
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FAQs & Troubleshooting
Getting Started | FAQs
Getting Started | Troubleshooting
My Organisation
Overview
My Organisation | Overview
Organisation Details | Overview
My Hierarchy | Overview
Settings | Overview
Seasons & Age Groups | Overview
Member Types | Overview
ID Management | Overview
Create
Create Contacts
Create Organisations
Create Seasons
Create Age Groups
Create Member Types
Create Organisation ID Rules
Create Member ID Rules
Create Event ID Rules
How do I...
Organisation Details
How do I upload my organisation logo?
How do I upload documents for my organisation?
How do I add contact details to a Membership Form footer?
Contacts
How do I edit a Contact's details?
My Hierarchy
How do I log into another organisation in my hierarchy?
How do I view an organisation's details in my hierarchy?
Settings
Seasons & Age Groups
How can I find a list of my members by Season or Age Group?
Member Types
ID Management
Organisation IDs
How do I overwrite an existing Organisation ID rule?
How do I find an Organisation's assigned ID?
Member IDs
How do I update a Member ID rule?
Event IDs
How do I update my active Event ID rule?
How do I view an Event ID?
FAQs & Troubleshooting
My Organisation | FAQs
Finances
Overview
Finances | Overview
Orders | Overview
Settlements | Overview
Financial Settings | Overview
Orders & Settlements
Orders
How do I view order information?
How do I send a Payment Request for an unpaid order?
How do I send a Payment Request for multiple unpaid orders?
How do I process payment for an unpaid order?
How do I export my organisation's order information?
How do I resend a payment receipt?
How do I refund a paid order?
How do I cancel an unpaid order?
Settlements
How do I view financial settlement information?
How do I export my organisation's settlement information?
How do I export my settlement listing?
How do I reconcile funds received with my settlements?
New
Financial Settings
Setting up your Stripe account
Australia
How do I set up my Stripe account through GameDay (Australia)?
New Zealand
How do I set up my Stripe account through GameDay (New Zealand)?
United Kingdom
How do I set up my Stripe account through GameDay (United Kingdom)?
Ireland
How do I set up my Stripe account through GameDay (Ireland)?
Hong Kong
How do I set up my Stripe account through GameDay (Hong Kong)?
Singapore
How do I set up my Stripe account through GameDay (Singapore)?
United States
How do I set up my Stripe account through GameDay (United States)?
Other
How do I set up my Stripe account through GameDay (Other)?
How do I edit my Stripe account details?
How do I update my bank account details through Stripe?
How do I enter bank details?
How do I adjust my Refund Period?
How do I check my organisation's processing fees?
Additional Payment Options
FAQs
Finances | FAQs
Stripe Financial Settings | FAQs
BECS Direct Debit | FAQs
Members
Overview
Membership Management | Overview
Member List | Overview
Member Records | Overview
Clearances | Overview
Membership Renewal Reminders | Overview
Membership Payment Campaigns | Overview
Accreditations | Overview
Manage Members
Member List
How do I export a member list?
What does each member status mean?
Member Records
How do I manually add a new member record?
How do I edit a member record?
How do I manually add new registration form questions to a member record?
How do I view the questions answered by members in the registration form?
How do I upload a profile image for a member?
How do I mark a member's proof of age sighted?
How do I view member's Order history?
How do I manually add a membership to a member record?
How do I apply an Add-on Product to an existing member?
How do I upload documents to a members profile?
How do I view a document on a member's record?
How do I add a note for a member?
How do I view, edit or delete a member note?
How do I manually add a question response to a member's record?
How do I edit the account email on a member record?
Member ID Management
How do I find a member's assigned ID?
How do I update a member's assigned ID?
How do I view a members Member ID history?
How do I configure Member IDs to show in my member list?
Member Profile Portal
How do I access the Member Profile Portal from the GameDay admin portal?
New
How do I style my Member Profile Portal?
New
Clearances
How do I request a clearance for a member?
How do I approve/reject a clearance?
How do I view members clearance history?
Renewal Campaigns
Membership Renewal Reminders
How do I send Membership Renewal Reminders to members?
How do I cancel a scheduled Membership Renewal Reminder?
How do I check if a member has received a Membership Renewal Reminder email?
Membership Payment Campaigns
How do I send a Membership Payment Campaign?
How do I cancel a scheduled Membership Payment Campaign?
How do I check if a member has received a Membership Payment Campaign?
Accreditations
How do I create a new Accreditation?
How do I assign and verify an individual member's Accreditation?
How do I export my accredited members list?
How do I assign Accreditations to members in bulk?
How do I send an email to my accredited members?
Pending Registrations
How do I set up a Membership Form to take Pending Registrations?
How do I approve or decline pending registrations?
How do I see a list of pending members?
FAQs
Members | FAQs
Renewal Campaigns | FAQs
Membership Forms
Overview
Membership Forms | Overview
Membership Form Builder
How do I create a new Membership Form?
How do I edit a Shared Form?
Membership Forms - Settings
How do I find the link to a Membership Form?
How do I share my Membership Form with other organisations?
How do I hide member types from a Membership Form?
Membership Forms - Products
How do I add a new product to a Membership Form?
How do I add existing products to a Membership Form?
How do I add a Product Group to a Membership Form?
How do I make a product mandatory on a Membership Form?
Membership Forms - Questions & Layout
How do I add questions to a Membership Form?
How do I remove a question from a Membership Form?
How do I make a question mandatory on a Membership Form?
How do I change the order of questions on a Membership Form?
How do I add a Document Upload question to a Membership Form?
Membership Forms - Messages & Notifications
How do I add a Registration Success Email to a form?
How do I add Welcome and Confirmation Messages to a Membership Form?
How do I use a custom email template as my form's confirmation email?
Membership Forms - Test & Publish
How do I make a Membership Form active?
Membership Form List
How do I use a shared Membership Form?
How do I export registration data for a Membership Form?
How do I generate a QR Code for my Membership Form?
Form Display Template
How do I customise the look and feel of all of my Membership Forms at once?
How do I add a custom background image to my Membership Forms?
How do I customise the look and feel of a single Membership Form?
FAQs
Membership Forms | FAQs
Products & Questions
Overview
Products | Overview
Questions | Overview
Products
How do I create a product?
How do I edit a product?
How do I clone a product?
How do I create a Sub Event product?
How do I define the membership dates of a product?
How do I apply age validation filters to my product?
How do I set up a conditional product?
How do I create an early bird registration product?
Add-on Products
How do I create an Add-on Product?
How do I create a Merchandise Product
How do I add an Add-on Product to a registration form?
How do I create a Product Attribute?
Questions
How do I create a custom question?
What are the different Question Types I can create?
How do I add responses to Picklist and Multiple Choice questions?
How do I allow users to upload a document upon registration?
How do I add header and paragraph text blocks to a Membership Form?
How do I make questions available to only certain members?
How do I show a question conditionally based on another question's response?
How do I create Terms and Conditions?
Conditional Questions - product based
FAQs
Products & Questions | FAQs
Promotions
Overview
Promotions | Overview
Discounts | Overview
Promo Codes | Overview
Discounts
How do I create a Standard Single Quantity Discount?
How do I create a Standard Multiple Quantity Discount?
How do I create a Bundle Discount?
Creating Family Discounts
Discount Types
Discount Calculation Rules
How discounts looks within the admin portal
User view of forms within different discounts
Form with Standard Discount (single quantity)
Form with Standard Discount (multiple quantity)
Form with Bundle Discount
Form with Bundle Discount (Price Cap)
Promo Codes
Generic Promo Codes
How do I create a Generic Promo Code?
How do I edit a Generic Promo Code?
Unique Promo Codes
How do I create a series of Unique Promo Codes?
How do I edit Unique Promo Codes?
FAQs
Promotions | FAQs
Events
Overview
Events | Overview
Event Landing Page | Overview
Team Event Landing Page | Overview
Team Manager Portal | Overview
Event Builder
How do I create a Ticketing Event?
How do I create an Event Entry event?
How do I create an Event Entry event with Sub-Events?
How do I create a Team Event?
Event Settings
How do I add an Event Member Type to my Event Registration Form?
How do I enforce a purchase limit on my event products?
How do I add contact details to an event form footer?
Event Products
How do I make an Event product conditional upon a Membership product?
Events Questions & Layout
How do I add headers and custom text to my event form?
How do I show or hide questions based on a product selection on my event form?
Event Messaging & Notifications
How do I add welcome and confirmation messages to my event form?
Publish an Event
How do I generate a QR Code for my Event?
Event Display Settings
How do I customise the look and feel of a single Event?
Event Templates
How to create an event template?
How to create an event using an event template?
Manage Event Participants
How do I download the GameDay App to manage my events?
How do I find my managed events through the GameDay App?
How do I find a list of event participants through the GameDay App?
How do I scan event tickets and track attendance through the GameDay App?
How do I find a list of entrants that have registered to an event?
How do I find the question responses entrants answered through an event form?
How do I add an event registration to a new entrant?
How do I add an event registration to an existing entrant?
How do I export an event's participant data?
How do I send an email to event entrants?
How do I find a list of registered teams?
How do I update a team logo as an event manager?
How do I refund event entrants?
How do I pay an unpaid event order?
How do I resend a QR Code ticket?
Event Participant ID Management
How do I create an Event Participant ID rule?
How to I enable Event Participant IDs to be used within an event?
How do I enable a Member ID rule to be used as the Event Participant ID?
How do I view an entrant's Event Participant ID?
Event Display Template
How do I customise the look and feel of all Event Forms and Landing Pages at once?
Participants & Team Managers
How do I register for an Event?
How do I register my Team to an event?
How do I register as a Participant to a Team?
How do I invite teammates to join my team?
How do I update my team logo as a Team Manager?
How can I see an event's available products?
How do I view event details and tickets in the GameDay App?
How do I view my team participant's orders?
FAQs
Events | FAQs
Communications
Overview
Communications | Overview
Create
Create a basic email template
Create a custom email template
Create an email template with HTML code
How do I...
How do I send an email to members?
How do I target my emails to specific member groups?
How do I add member names to my email content?
How do I upload an image to a basic email template?
How do I upload an image to a custom email template?
How do I view sent emails?
FAQs & Troubleshooting
Communications | FAQs
Reports
Overview
Dashboard Reports | Overview
Tabular Reports | Overview
Report Builder | Overview
Tabular Reports
How do I export a Tabular Report?
Advanced Member Report
Transaction Report (Basic Details) Report
Transaction Report (Full Details) Report
Admins and Contacts Report
Organisation Detail Report
Advanced Clearance Report - Transferred In Report
Advanced Clearance Report - Transferred Out Report
Event Detail Report
Event Participant Report
Event Participant Transaction Report
Event Data Export
Dashboard Reports
Financial Transactions Dashboard Report
Question Data Dashboard Report
Settlement Summary Dashboard Report
Membership Dashboard Report
Event Dashboard Report
Report Builder
Membership Advanced Report
How do I export a custom-built report?
How do I save a custom-built report?
How do I send a custom-built report by email?
FAQs
Reports | FAQs
Marketplace
Overview
GameDay Marketplace | Overview
ECAL
ECAL | Overview
ECAL | Activating your integration
ECAL | Selecting which events are included in your sync
ECAL | Locating embed codes for your event calendar
ECAL | Publishing an event calendar to your GameDay website
ECAL | Integrating your event calendar with a third party website
Rosterfy
Rosterfy - Basic Member Export Report
Mailchimp
Integrate your Mailchimp account with GameDay
Meet Manager
Meet Manager Export
FAQs
GameDay View
Overview
GameDay View | Overview
FAQs
Participants
GameDay App
How do I reset my password on the GameDay App?
Registrations
How do I create a GameDay account?
How do I register myself to an organisation?
How do I register multiple people?
How do I pay using PayPal?
Abandoned Cart Notifications
How do I pay for a transaction using BECS Direct Debit (Australia)?
How do I pay for a transaction using BECS Direct Debit (New Zealand)
Member Profile Portal
Member Profile Portal | Overview
New
How do I update my member details through my Member Profile?
New
How do I pay for an outstanding order through my Member Profile?
New
How do I access the payment receipt for my order through my Member Profile?
New
How do I check my active memberships through my Member Profile?
New
How do I check my active event registrations through my Member Profile?
New
How do I access my event tickets through my Member Profile?
New
How do I check my shop purchases through my Member Profile?
New
FAQs
Participants | FAQs
Troubleshooting
Participants | Troubleshooting
General Information
General Support Information
Membership - New Customers
Events - New Customers
General FAQs
Gender Identity Capability
Stripe Customer Rollout Program: Information + FAQs
NSW Active & Creative Kids Voucher Program
VIC Get Active Kids Voucher Program
Sport-Specific Information
Little Athletics
System Status
Service Status
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Here you will find information and advice regarding any known issue or schedule service maintenance. Service = Good Scheduled Maintenance No Scheduled Maintenance Current Issues No current issues Resolved Issues For past...
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