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GameDay Help

  • Contact Us
  • Home
  • Glossary
  • Dashboard
    • Organisation Membership Dashboard
    • Why can't I see information within the membership dashboard or reports?
  • My Organisation
    • Organisation Details
      • How do I create a new organisation?
      • How do I edit my organisation details?
      • How do I upload our organisation logo?
      • How do I view my organisations heirarchy?
      • How do I upload documents for my organisation?
    • Admins & Contacts
      • How do I grant someone admin access to my organisation?
      • How do I grant someone admin access to another organisation in my heirarchy?
      • How do I add a primary contact for my organisation?
      • How do I edit contact deails of a user?
      • How do I disable admin access?
    • Financials
      • How do I enter bank details?
      • How do I edit my organisation soft descriptor, processing fee and refund period?
      • How do I view order and settlement information?
      • How do I export my organisations order and settlement list?
      • How do I resend an invoice of a members payment?
      • How do I refund an order?
      • How do I cancel an unpaid order?
      • How do I export my settlement listing?
      • Openpay FAQ's New
      • How do I enable/disable the Openpay payment gateway? New
      • Additional Payment Options New
    • Settings
      • How do I create a new season?
      • How do I create member types?
      • Global Search Functionality
  • Membership
    • Manage Members
      • How do I manually add a new member?
      • How do I edit member information?
      • How do I view the questions answered by members in the registration form?
      • How do I upload a profile image for a member?
      • How do I edit a profile image for a member?
      • How do I edit the answers for the custom questions?
      • How do I upload documents to a members profile?
      • How do I upload a picture of a member?
      • How do I view/edit/delete a document for a member?
      • How do I export a member list?
      • Member List Overview
      • Member Status Definitions
      • How do I manually add a registration/product for a member?
      • How do I edit the answers submitted by members in the registration form?
    • Clearances
      • How do I request a clearance for a member?
      • How do I approve/reject a clearance?
      • Who receives clearance emails?
      • I am unable to request a clearance for a member
    • Communication
      • How do I create an email template?
      • How do I send an email to members?
      • How do I view sent emails?
    • How Do I Register?
      • How do I create an account?
      • How do I register myself to my club?
      • How do I register multiple people?
      • How do I upload a profile photo?
      • How do I upload documents via the registration form?
  • Events
    • Frequently Asked Questions?
    • Manage Events
      • Step 1: How do I create an event?
      • Changing the display and colours on an event form or landing page?
      • Add product group and product purchase limit to form
      • Step 2: How do I add products to the event?
      • Can I change the order in which the products display in?
      • Subdomain, Landing Pages and Event Registration Form Display
      • Step 3: Add Questions
      • Events: What is a header and paragraph text block?
      • Step 4: Creating a Registration Success Message
      • Events: Form welcome and confirmation messaging
      • Step 5: Publish
    • Event Templates
      • How to create an event template?
      • How to create an event via an event template?
    • Event Registration
      • Entrant view of event form?
    • Manage Event Participants
      • How to view entrants that have registered to the event?
      • How to email entrants?
      • How do I refund event entrants?
      • Where to view the information entrants answered within event form?
    • Event QR Codes
      • Events: Download the Gameday App
      • Events: How do I log into the Gameday app?
      • Event Managers
        • How do I view managed events and event details via the GameDay app?
        • How do I view event participants via the app?
        • How do I scan event tickets via the app?
      • Event Participants
        • How do I view event details and tickets via the app?
  • Products & Forms
    • Registration Forms
      • How do I add the profile image upload question to a registration form?
      • How do I attach document upload questions to the form?
      • How do I create a new registration form?
      • How do I view and edit a shared form?
      • How do I add or remove an existing product to a registration form?
      • Can I create a new product within the registration form?
      • Can I create new and existing custom questions within form?
      • How do I make a product mandatory?
      • Add product group and product purchase minimum to form
      • How do I make questions mandatory on the registration form?
      • How do I make a registration form active?
      • How do I delete a question from the form?
      • How do I get the registration form link?
      • How do I change the order of questions within a registration form?
      • How can I filter forms by status?
      • How do I change how my registration form looks?
      • How do I make my form available to other organisations?
      • Successful Registration Email Message
      • Form welcome and confirmation messaging
      • Pending Registrations
        • Overview - Pending Registrations
        • Pending Registration Set Up: One form, all member types
        • Pending Registration Set Up: One form, selected member types
        • Pending Registration Set Up: Two forms, only one using pending
        • How do I view members that are sitting as pending?
        • How do I view pending member profiles?
        • How do I approve or decline pending registrations?
    • Products
      • How do I create a product?
      • Overview of membership start and end dates
      • How do I set age ranges for my product?
      • How do I set up a conditional product?
      • How do conditional products on forms work?
      • How do I edit a product?
      • How do I add an early bird registration?
      • How do I copy/clone a product?
    • Questions
      • How do I create questions?
      • What are the different types of questions?
      • How do I create document upload questions?
      • What is a header and paragraph text block?
      • How do I add in answers for picklist and muli-pick list questions?
      • How do I make questions available to only certain members?
      • How do I make a question dependent on another question?
      • How do I correctly set up a terms and conditions question?
  • Reports
    • Financial Transactions Dashboard Report
    • Question Data Dashboard Report
    • Settlement Summary Dashboard Report
    • Advanced Member Report
    • Advanced Member Report - Mobile Display
    • Advanced Clearance Report - Transferred In
    • Advanced Clearance Report - Transferred Out
    • Admins and Contacts Report
    • Member Transaction (Basic Details) Report
    • Member Transaction (Full Details) Report
    • Organisation Detail Report
    • How do I view an individual graph in full screen?
    • Report Dashboards: How do I export the graphs and reports?
    • Tabular Report: exporting reports
    • Tabular Reports: Filtering
    • Dashboard Reports: Filtering
    • Event Reporting
      • Event Dashboard Reporting
      • Event Detail Report
      • Event Participant Report
      • Event Question Reporting
  • GameDay Websites
    • GameDay ClubStarter and Pro User Guides
      • Logging in into the Dashboard
      • Adding your Site Content
      • Adding Images & Other Media
      • Using the Visual Editor
      • Embedding a YouTube Video
      • Media Library
      • Updating the Main Menu
      • Editing the Footer Content and Column Links
      • Adding an External link to the Main Menu
      • Editing the Homepage, Header and Footer of your website
        • Full Demonstration Video
        • Changing your site’s Header logo
        • Changing your sites Primary and Secondary Colour
        • Changing where your social media links are hyperlinked to
        • Changing/adding partner logos
        • Changing the Promo Tiles
        • Changing the Footer Content
        • Changing your Multi Site Drop Down List
        • Changing the Social Media Feeds on the Homepage
        • Changing your Competition/Match Centre ID
        • Adding News Articles into the Slideshow
      • How to embed your GeoSnapshot iFrame code into your Website
    • GameDay Elite User Guides
      • Base Features from Clubstarter and Pro UserGuides (Read First)
      • Creating an Event
      • Adding and Changing Club Logos in the Header
      • Changing the Header Sponsor Image
      • Adding a Promotional Banner to the Header
      • Changing the Major Sponsor and Partner logos
      • Adding Multiple Tiers of Sponsors
      • Editing the Countdown Timer
      • Changing the Sidebar links (next to the slideshow images)
      • Editing the Promotional Tiles on the Home Page
      • Editing the Member Counter Titles
      • Setting up your Live Stream Page
      • Changing your Competition/Match Centre ID
      • Changing the back ground colour or image of a Page Panel on the Homepage
      • News Article Feature Images for Slideshow
      • Changing the Videos that display on the Homepage
      • Resources Library Page Template
      • Develop your Website's SEO using SmartCrawl
      • Editing the Footer Content and Column Links
      • Ordering or Hiding Home Page Panels
      • Syncing your MailChimp Account to the Footer Sign Up Form
      • Changing your News Banner from Full Width to Slider Box on the Homepage
      • Creating Player Profiles Using the Athlete Database Add on
      • Adding your GeoSnapshot iFrame Code into a Page in your Website
    • GameDay Shop User Guides
      • Accessing your Main Shop Page
      • Configuring your Main Shop landing page
      • Creating a New Product
      • Adding Product Images
      • Product Categories
      • Managing Orders (Sales)
      • Coupon Management
      • Reports
      • WooCommerce Settings
      • Gift Cards
      • Adding a note to an Order
      • Importing your Products by CSV
      • Setting Up PayPal as a payment method
    • GameDay Auction User Guides
      • Logging Into the Dashboard
      • Creating an Auction Product
      • Configuring your Auction Site Homepage
      • Order Fulfillment and Customers Paying for items
      • Adding in your Bank Details for Direct Bank Transfer Payment Method
      • Creating and Using Coupons
      • Changing your Auction Main Banner
      • Setting up PayPal as a payment method
    • IMPORTANT: Preparing yourself for WordPress 5.0 (Gutenburg)
      • Introduction
      • Basic of "Block Editing" and differences to the Classic Editor
      • Building your first layout with the Gutenberg WordPress block editor
      • Building a basic layout with Gutenberg
    • Process for Going Live with your Website
    • Creating your own Facebook Juicer Account
  • GameDay eCommerce
    • BigCommerce
      • Re-Issuing a Gift Certificate
      • Changing a Customers Email Address or Other details stored in their profile
      • Products and Category Promotions
        • How to show a discount on the product page instead of at the Cart or Checkout
        • Product variant(s) not Showing the Default or Sale price
      • Adding Free Shipping for Specific Product(s) Only
  • GameDay Marketplace
    • Rosterfy - Basic Member Export Report
  • General Information
    • My Profile
      • How do I log into another organisation?
      • Help widget
    • FAQ's
      • Logging in and password reset
      • What is the GameDay admin login URL?
      • Frequently Asked Questions
      • Document Management: Frequently Asked Questions (FAQs)
      • I have changed email addresses, how do I change this for my access?
      • How often do settlements get distributed to organisations?
      • Can I still refund if my organiastion has insufficient funds?
      • What does funds available mean when refunding?
      • What are the different statuses of orders?
      • What are the different statues of members and products?
      • How do I pay for a product offline?
      • Why am I not able to process a refund?
    • Membership
      • Membership - New Customers
    • Events
      • Events - New Customers
  • System Status
    • Product Updates & Release Notes
    • Service Status
  • Home

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