Discounts FAQ's

HOW DO I DISABLE PROMOTIONS/ DISCOUNTS?

If your organisation does not wish to use/see promotions/discounts, please email our support team and we can disable this menu for you.


HOW DO I TELL IF A PRODUCT HAS A DISCOUNT APPLIED TO IT?

You can tell if a product has a discount applied to it via a red ''SALE'' icon listed next to it. Those that don't will not have one listed.


CAN I APPLY A DISCOUNT VIA THE PRODUCT ITSELF?

No, a discount cannot be applied to an existing product via the product details, however when you create the discount you can select this specific product to be used- select the APPLY TO SPECIFIC PRODUCTS option when selecting where you want to assign the discount to.


CAN A DISCOUNT BE APPLIED TO AN ALREADY DISCOUNTED PRODUCT?

No, discounts can only be used against the original price of a product.


IF I HAVE MULTIPLE DISCOUNTS APPLIED FOR THE SAME PRODUCT, CAN THE LOWEST ONE BE USED?

No, if you have multiple discounts applying to the same product, the highest discount amount will apply.


CAN DISCOUNTS BE APPLIED TO EVENTS AS WELL AS MEMBERSHIP FORMS?

Yes, discounts can be applied to both membership and event forms.


CAN I EDIT THE TYPE OF DISCOUNT THAT I HAVE CREATED?

Yes, if you want to change the type of discount you have applied for a product/s then you can do so via the PROMOTIONS tab in the menu and clicking EDIT against the discount you created.


CAN PROCESSING FEES BE INCLUDED IN DISCOUNTS?

No, processing fees set by your organisation are excluded from discounts and will still apply as per normal to the total price of a registration.