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- How do I view order information?
- How do I send a Payment Request for an unpaid order?
- How do I send a Payment Request for multiple unpaid orders?
- How do I process payment for an unpaid order?
- How do I export my organisation's order information?
- How do I resend a payment receipt?
- How do I refund a paid order?
- How do I cancel an unpaid order?
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- How do I manually add a new member record?
- How do I edit a member record?
- How do I view the questions answered by members in the registration form?
- How do I manually add a question response to a member's record?
- How do I manually add new registration form questions to a member record?
- How do I upload a profile image for a member?
- How do I mark a member's proof of age sighted?
- How do I view member's Order history?
- How do I manually add a membership to a member record?
- How do I apply an Add-on Product to an existing member?
- How do I upload documents to a members profile?
- How do I view a document on a member's record?
- How do I add a note for a member?
- How do I view, edit or delete a member note?
- How do I edit the account email on a member record?
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- How do I create a product?
- How do I edit a product?
- How do I clone a product?
- How do I create a Sub Event product?
- How do I define the membership dates of a product?
- How do I apply age validation filters to my product?
- How do I set up a conditional product?
- How do I create an early bird registration product?
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- How do I create a custom question?
- What are the different Question Types I can create?
- How do I add responses to Picklist and Multiple Choice questions?
- How do I allow users to upload a document upon registration?
- How do I add header and paragraph text blocks to a Membership Form?
- How do I make questions available to only certain members?
- How do I show a question conditionally based on another question's response?
- How do I create Terms and Conditions?
- Conditional Questions - product based
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- How do I download the GameDay App to manage my events?
- How do I find my managed events through the GameDay App?
- How do I find a list of event participants through the GameDay App?
- How do I scan event tickets and track attendance through the GameDay App?
- How do I find a list of entrants that have registered to an event?
- How do I find the question responses entrants answered through an event form?
- How do I add an event registration to a new entrant?
- How do I add an event registration to an existing entrant?
- How do I export an event's participant data?
- How do I send an email to event entrants?
- How do I find a list of registered teams?
- How do I update a team logo as an event manager?
- How do I refund event entrants?
- How do I pay an unpaid event order?
- How do I resend a QR Code ticket?
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- How do I register for an Event?
- How do I register my Team to an event?
- How do I register as a Participant to a Team?
- How do I invite teammates to join my team?
- How do I update my team logo as a Team Manager?
- How can I see an event's available products?
- How do I view event details and tickets in the GameDay App?
- How do I view my team participant's orders?
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- Create a basic email template
- Create a custom email template
- Create an email template with HTML code
- How do I send an email to members?
- How do I target my emails to specific member groups?
- How do I add member names to my email content?
- How do I upload an image to a basic email template?
- How do I upload an image to a custom email template?
- How do I view sent emails?
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- How do I export a Tabular Report?
- Advanced Member Report
- Transaction Report (Basic Details) Report
- Transaction Report (Full Details) Report
- Admins and Contacts Report
- Organisation Detail Report
- Advanced Clearance Report - Transferred In Report
- Advanced Clearance Report - Transferred Out Report
- Event Detail Report
- Event Participant Report
- Event Participant Transaction Report
- Event Data Export
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- How do I create a GameDay account?
- How do I register myself to an organisation?
- How do I register multiple people?
- How do I pay using PayPal?
- Abandoned Cart Notifications
- How do I pay for a transaction using BECS Direct Debit (Australia)?
- How do I pay for a transaction using BECS Direct Debit (New Zealand)
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- How do I update my member details through my Member Profile?
- How do I pay for an outstanding order through my Member Profile?
- How do I access the payment receipt for my order through my Member Profile?
- How do I check my active memberships through my Member Profile?
- How do I check my active event registrations through my Member Profile?
- How do I access my event tickets through my Member Profile?
- How do I check my shop purchases through my Member Profile?
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New Articles
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How do I access the Member Profile Portal from the GameDay admin portal?
Overview As an administrator, you can generate a link to your sport-specific Member Profile portal directly through your GameDay database, by navigating to your member list. Note : Sport-specific Member Profile portals can be custom-branded ... -
Member Profile Portal | Overview
What is the Member Profile Portal? GameDay offers a dedicated Member Profile portal for each sport or hierarchy, which allows any individual that has registered - whether they hold a membership, event entry or piece of merchandise - to login to... -
BECS Direct Debit | FAQs
What is BECS Direct Debit? Bulk Electronic Clearing System (BECS) Direct Debit is a popular Australian bank transfer system for recurring payments. It allows businesses to collect authorised payments automatically and directly from customers' b... -
How do I reconcile funds received with my settlements?
Overview If you are taking online payments through GameDay, you will need to reconcile the funds you receive in your bank account with the settlement payouts that are recorded in your GameDay database. This can be done by checking the unique St... -
How do I upload an image to a custom email template?
Overview As part of GameDay's custom HTML email template builder, users can upload an image in jpg or png format directly from their computer using the Image content block Step-by-Step Step 1: Edit the relevant email template In the left... -
How do I upload an image to a basic email template?
Overview GameDay's Communication feature allows images to be included in basic email templates by uploading a jpg or png file directly from your computer. Step-by-Step Step 1: Edit the relevant email template In the left-hand menu, click ... -
How do I pay for a transaction using BECS Direct Debit (New Zealand)
Overview Registrants in New Zealand using a registration form to make a payment through GameDay have the option to submit the payment using BECS Direct Debit. Bulk Electronic Clearing System (BECS) Direct Debit is a popular bank transfer system ... -
How do I pay for a transaction using BECS Direct Debit (Australia)?
Overview Registrants in Australia using a registration form to make a payment through GameDay have the option to submit the payment using BECS Direct Debit. Bulk Electronic Clearing System (BECS) Direct Debit is a popular bank transfer system fo... -
Communications | FAQs
Do I need to use an Email Template every time I send a message through GameDay? No, Email Templates are designed to create content that can be easily repeated at different times or for different groups of people. If you are just looking to send... -
How do I edit a Contact's details?
Overview If you are storing general contact details in your GameDay database, you can edit an individual's or file at any time should they change and need to be updated. Note : Contacts are separate from members and users. You can read more ab...
