1. Click on the arrow against My Organisation, select Financial Settings.
2. Click on the Proccessing Fees tab.
This will be what users see on their Payment Receipt Email/Bank statement after purchasing products. This allows a member to know what organisation the payment was for. Usually an acronym of the organisations name is used here.
For example; if the organisations name is Test Hockey Club, then the soft descriptor could be something along the lines of TestHC.
NOTE: the soft descriptor cannot have any special characters.
The processing fee is the platform service fee GameDay charges to each organisation using the applicable payment gateway. The fee covers any and all payment gateway, credit card, tax and service fees.
Fees are calculated and applied at each organisation level based on the Total Product Value that your organisation collects for each order. These fees are applied based on your organisations agreement with GameDay and may be set as part of an agreement with your Governing body. This is locked and cannot be changed.
3. Click on the Refunds tab.
Organisations can set their own straight refund period, in which they determine after how many days of purchasing can a member request a full refund on their product purchased. Input the amount of days the organisation wishes to allow.
Any order transacted outside of this period cannot be refunded so you will need to update this straight refund period.