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- How do I view order information?
- How do I send a Payment Request for an unpaid order?
- How do I send a Payment Request for multiple unpaid orders?
- How do I process payment for an unpaid order?
- How do I export my organisation's order information?
- How do I resend a payment receipt?
- How do I refund a paid order?
- How do I cancel an order?
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- How do I manually add a new member record?
- How do I edit a member record?
- How do I view or edit the questions answered by members in the registration form?
- How do I manually add new registration form questions to a member record?
- How do I view a member's key membership dates?
- How do I upload a profile image for a member?
- How do I mark a member's proof of age sighted?
- How do I view member's Order history?
- How do I manually add a membership to a member profile?
- How do I apply an Add-on Product to an existing member?
- How do I upload documents to a members profile?
- How do I view a document on a member's record?
- How do I add a note for a member?
- How do I view, edit or delete a member note?
- How do I edit the account email on a member record?
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- How do I create a new Membership Form?
- How do I edit a Shared Form?
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- How do I add questions to a Membership Form?
- How do I remove a question from a Membership Form?
- How do I make a question mandatory on a Membership Form?
- How do I change the order of questions on a Membership Form?
- How do I add a Document Upload question to a Membership Form?
- Advanced Field Options | Overview
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- How do I create a product?
- How do I edit a product?
- How do I clone a product?
- How do I create a Sub Event product?
- How do I define the membership dates of a product?
- How do I apply age validation filters to my product?
- How do I set up a conditional product?
- How do I create an early bird registration product?
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- How do I create a custom question?
- What are the different Question Types I can create?
- How do I add responses to Picklist and Multiple Choice questions?
- How do I allow users to upload a document upon registration?
- How do I add header and paragraph text blocks to a Membership Form?
- How do I make questions available to only certain members?
- How do I show a question conditionally based on another question's response?
- How do I create Terms and Conditions?
- Conditional Questions - product based
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- How do I download the GameDay App to manage my events?
- How do I find my managed events through the GameDay App?
- How do I find a list of event participants through the GameDay App?
- How do I scan event tickets and track attendance through the GameDay App?
- How do I find a list of entrants that have registered to an event?
- How do I find the question responses entrants answered through an event form?
- How do I add an event registration to a new entrant?
- How do I add an event registration to an existing entrant?
- How do I export an event's participant data?
- How do I send an email to event entrants?
- How do I find a list of registered teams?
- How do I update a team logo as an event manager?
- How do I refund event entrants?
- How do I pay an unpaid event order?
- How do I resend a QR Code ticket?
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- How do I register for an Event?
- How do I register my Team to an event?
- How do I register as a Participant to a Team?
- How do I invite teammates to join my team?
- How do I update my team logo as a Team Manager?
- How can I see an event's available products?
- How do I view event details and tickets in the GameDay App?
- How do I view my team participant's orders?
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- Create a Basic Email Template
- Create an Advanced Email Template
- Create an Email Template with HTML Code
- How do I send an email to members?
- How do I target my emails to specific member groups?
- How do I add member names to my email content?
- How do I upload an image to a basic email template?
- How do I upload an image to a custom email template?
- How do I view sent emails?
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- How do I export a Tabular Report?
- Advanced Member Report
- Transaction Report (Basic Details) Report
- Transaction Report (Full Details) Report
- Admins and Contacts Report
- Organisation Detail Report
- Advanced Clearance Report - Transferred In Report
- Advanced Clearance Report - Transferred Out Report
- Event Detail Report
- Event Participant Report
- Event Participant Transaction Report
- Event Data Export
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- How do I create a GameDay account?
- How do I register myself to an organisation?
- How do I register multiple people?
- How do I pay using PayPal?
- Abandoned Cart Notifications
- How do I pay for a transaction using BECS Direct Debit (Australia)?
- How do I pay for a transaction using BECS Direct Debit (New Zealand)
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- How do I update my member details through my Member Profile?
- How do I pay for an outstanding order through my Member Profile?
- How do I access the payment receipt for my order through my Member Profile?
- How do I check my active memberships through my Member Profile?
- How do I check my active event registrations through my Member Profile?
- How do I access my event tickets through my Member Profile?
- How do I check my shop purchases through my Member Profile?
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New Articles
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How do I check if a member has received a Membership Renewal Reminder email?
After sending out a Renewal Campaign, you can check if a particular member has received a renewal notification email by checking their member record using the steps below: 1. Open the Members menu, then click MEMBERS : 2. Find the member in ... -
How do I cancel a scheduled Membership Renewal Reminder?
In GameDay's Renewal Campaigns feature, you have the option to cancel any campaigns that are scheduled or in progress should you change your mind about going ahead with the notifications. To cancel a Renewal Campaign: 1. In the left-hand menu, ope... -
How do I send Membership Renewal Reminders to members?
Through GameDay's Renewal Campaigns feature, you can create a series of email notifications and send them to members who are due - or overdue - to renew their membership with you. You can set up a Renewal Campaign following the steps below... -
Membership Renewal Reminders | Overview
GameDay's Membership Renewal Reminders section allows you to create automatic email campaigns reminding members to renew their registration, based on a previously purchased product. For example, any members that previously purchased the 'Athlet... -
Membership Management | FAQs
Member List I have multiple records of the same member; can I merge these members? Currently, there is no duplicate resolution function in GameDay. This function is on our Product Roadmap to be built and released over the coming months. Wh... -
How can I see an event's available products?
Each Event Landing Page will automatically show a complete list of all Products available to purchase through that event. To find an event's Product List: 1. Open the Event Landing Page . 2. Select the PRODUCTS option in the top menu. 3. H... -
Creating a blank / default page
1. Hover over CONTENT . 2. Click on PAGES . 3. Click ADD NEW against the PAGES heading. 4. On the right hand side of the page you will see a PAGE ATTRIBUTES menu. Under this menu, select the Default Template from the TEMPLATE drop... -
News
The News section allows you to display recent news articles horizontally within the section. You can configure how many news items to display (typically 4) and the most recent items will display. If this panel is not set to show on your website ... -
How do I adjust my Refund Period?
In GameDay, each organisation can apply a Refund Period , which determines the number of days after an order has been paid that you can issue a refund for that order through GameDay. For example, if an order is paid online on 1 January 2023 and ... -
Finances | FAQs
Orders Why am I not able to process a refund? If you are unable to process a refund on an order (either a Full Refund or Partial Refund), it could be due to one of the following reasons: Insufficient Funds : When refunding, if you see tha...
