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- How do I view order information?
- How do I send a Payment Request for an unpaid order?
- How do I send a Payment Request for multiple unpaid orders?
- How do I process payment for an unpaid order?
- How do I export my organisation's order information?
- How do I resend a payment receipt?
- How do I refund a paid order?
- How do I cancel an order?
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- How do I manually add a new member record?
- How do I edit a member record?
- How do I view or edit the questions answered by members in the registration form?
- How do I manually add new registration form questions to a member record?
- How do I view a member's key membership dates?
- How do I upload a profile image for a member?
- How do I mark a member's proof of age sighted?
- How do I view member's Order history?
- How do I manually add a membership to a member profile?
- How do I apply an Add-on Product to an existing member?
- How do I upload documents to a members profile?
- How do I view a document on a member's record?
- How do I add a note for a member?
- How do I view, edit or delete a member note?
- How do I edit the account email on a member record?
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- How do I create a new Membership Form?
- How do I edit a Shared Form?
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- How do I add questions to a Membership Form?
- How do I remove a question from a Membership Form?
- How do I make a question mandatory on a Membership Form?
- How do I change the order of questions on a Membership Form?
- How do I add a Document Upload question to a Membership Form?
- Advanced Field Options | Overview
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- How do I create a product?
- How do I edit a product?
- How do I clone a product?
- How do I create a Sub Event product?
- How do I define the membership dates of a product?
- How do I apply age validation filters to my product?
- How do I set up a conditional product?
- How do I create an early bird registration product?
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- How do I create a custom question?
- What are the different Question Types I can create?
- How do I add responses to Picklist and Multiple Choice questions?
- How do I allow users to upload a document upon registration?
- How do I add header and paragraph text blocks to a Membership Form?
- How do I make questions available to only certain members?
- How do I show a question conditionally based on another question's response?
- How do I create Terms and Conditions?
- Conditional Questions - product based
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- How do I download the GameDay App to manage my events?
- How do I find my managed events through the GameDay App?
- How do I find a list of event participants through the GameDay App?
- How do I scan event tickets and track attendance through the GameDay App?
- How do I find a list of entrants that have registered to an event?
- How do I find the question responses entrants answered through an event form?
- How do I add an event registration to a new entrant?
- How do I add an event registration to an existing entrant?
- How do I export an event's participant data?
- How do I send an email to event entrants?
- How do I find a list of registered teams?
- How do I update a team logo as an event manager?
- How do I refund event entrants?
- How do I pay an unpaid event order?
- How do I resend a QR Code ticket?
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- How do I register for an Event?
- How do I register my Team to an event?
- How do I register as a Participant to a Team?
- How do I invite teammates to join my team?
- How do I update my team logo as a Team Manager?
- How can I see an event's available products?
- How do I view event details and tickets in the GameDay App?
- How do I view my team participant's orders?
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- Create a Basic Email Template
- Create an Advanced Email Template
- Create an Email Template with HTML Code
- How do I send an email to members?
- How do I target my emails to specific member groups?
- How do I add member names to my email content?
- How do I upload an image to a basic email template?
- How do I upload an image to a custom email template?
- How do I view sent emails?
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- How do I export a Tabular Report?
- Advanced Member Report
- Transaction Report (Basic Details) Report
- Transaction Report (Full Details) Report
- Admins and Contacts Report
- Organisation Detail Report
- Advanced Clearance Report - Transferred In Report
- Advanced Clearance Report - Transferred Out Report
- Event Detail Report
- Event Participant Report
- Event Participant Transaction Report
- Event Data Export
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- How do I create a GameDay account?
- How do I register myself to an organisation?
- How do I register multiple people?
- How do I pay using PayPal?
- Abandoned Cart Notifications
- How do I pay for a transaction using BECS Direct Debit (Australia)?
- How do I pay for a transaction using BECS Direct Debit (New Zealand)
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- How do I update my member details through my Member Profile?
- How do I pay for an outstanding order through my Member Profile?
- How do I access the payment receipt for my order through my Member Profile?
- How do I check my active memberships through my Member Profile?
- How do I check my active event registrations through my Member Profile?
- How do I access my event tickets through my Member Profile?
- How do I check my shop purchases through my Member Profile?
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Popular Articles
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Create Age Groups
Age Groups provide administrators with a way to link date of birth ranges to specific Seasons and, in turn, to specific Products that are purchased through GameDay registration forms. The following guide will walk you through the process of crea... -
How do I find a member's assigned ID?
If using a Member ID rule to allocate IDs, GameDay administrators can find the recorded Member ID within each individual member record by following the steps below: 1. In the left-hand menu, click Members > MEMBERS 2. Find the relevant memb... -
How do I update a Member ID rule?
Administrators have the ability to change their organisation's current active Member ID rule and either replace the Member IDs already assigned, or add a new batch of Member IDs for new registrations. To update a Member ID Rule: 1. In the left-han... -
Event Data Export
If your organisation is processing registrations through the Events module, you can use an Event Form Export to report on data that has been collected through that specific event. This applies to both participant registrations and team registrat... -
How do I find an Organisation's assigned ID?
If you have an Organisation ID rule active in your GameDay database, you can find the individual assigned IDs using the process below: 1. In the left-hand menu, click My Organisation > MY HIERARCHY ... -
Finances | FAQs
Orders Why am I not able to process a refund? If you are unable to process a refund on an order (either a Full Refund or Partial Refund), it could be due to one of the following reasons: Insufficient Funds : When refunding, if you see tha... -
How do I send an email to event entrants?
Overview GameDay administrators can email participants that have signed up for a particular event directly through their GameDay database. Step-by-Step Step 1: Open the Event list In the left-hand menu, click Events > MANAGE EVENTS... -
How do I create a series of Unique Promo Codes?
What is a Unique Promo Code? As a GameDay administrator offering registrations through GameDay, you can add additional payment flexibility for your members or event entrants by offering Unique Promo Codes , which allow you to assign specific dis... -
Settlements | Overview
GameDay's Manage Finances module provides a complete list of all Settlements that have been settled to your nominated bank account through GameDay. To access the Finances section: 1. Click Finances > MANAGE FINANCES in the left-ha... -
Event Participant Report
The Event Participant Report provides a list of all event entrants that have registered for an event through your GameDay database. The information provided in this report includes each participant's: Name ID Date of Birth Assigned Gender an...
