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- How do I view order information?
- How do I send a Payment Request for an unpaid order?
- How do I send a Payment Request for multiple unpaid orders?
- How do I process payment for an unpaid order?
- How do I export my organisation's order information?
- How do I resend a payment receipt?
- How do I refund a paid order?
- How do I cancel an order?
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- How do I manually add a new member record?
- How do I edit a member record?
- How do I view or edit the questions answered by members in the registration form?
- How do I manually add new registration form questions to a member record?
- How do I view a member's key membership dates?
- How do I upload a profile image for a member?
- How do I mark a member's proof of age sighted?
- How do I view member's Order history?
- How do I manually add a membership to a member profile?
- How do I apply a Shop Product to an existing member?
- How do I upload documents to a members profile?
- How do I view a document on a member's record?
- How do I add a note for a member?
- How do I view, edit or delete a member note?
- How do I edit the account email on a member record?
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- How do I create a product?
- How do I edit a product?
- How do I clone a product?
- How do I create a Sub Event product?
- How do I define the membership dates of a product?
- How do I apply age validation filters to my product?
- How do I set up a conditional product?
- How do I create an early bird registration product?
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- How do I create a custom question?
- What are the different Question Types I can create?
- How do I add responses to Picklist and Multiple Choice questions?
- How do I allow users to upload a document upon registration?
- How do I add header and paragraph text blocks to a Membership Form?
- How do I make questions available to only certain members?
- How do I show a question conditionally based on another question's response?
- How do I create Terms and Conditions?
- Conditional Questions - product based
- How do I edit an existing question?
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- How do I create a new Membership Form?
- How do I edit a Shared Form?
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- How do I add questions to a Membership Form?
- How do I remove a question from a Membership Form?
- How do I make a question mandatory on a Membership Form?
- How do I change the order of questions on a Membership Form?
- How do I add a Document Upload question to a Membership Form?
- Advanced Field Options | Overview
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- How do I download the GameDay App to manage my events?
- How do I find my managed events through the GameDay App?
- How do I find a list of event participants through the GameDay App?
- How do I scan event tickets and track attendance through the GameDay App?
- How do I find a list of entrants that have registered to an event?
- How do I find the question responses entrants answered through an event form?
- How do I add an event registration to a new entrant?
- How do I add an event registration to an existing entrant?
- How do I export an event's participant data?
- How do I send an email to event entrants?
- How do I find a list of registered teams?
- How do I update a team logo as an event manager?
- How do I refund event entrants?
- How do I pay an unpaid event order?
- How do I resend a QR Code ticket?
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- How do I register for an Event?
- How do I register my Team to an event?
- How do I register as a Participant to a Team?
- How do I invite teammates to join my team?
- How do I update my team logo as a Team Manager?
- How can I see an event's available products?
- How do I view event details and tickets in the GameDay App?
- How do I view my team participant's orders?
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- Create a Basic Email Template
- Create an Advanced Email Template
- Create an Email Template with HTML Code
- How do I send an email to members?
- How do I target my emails to specific member groups?
- How do I add member names to my email content?
- How do I upload an image to a basic email template?
- How do I upload an image to a custom email template?
- How do I view sent emails?
- How do I set a reply-to email address?
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- How do I export a Tabular Report?
- Advanced Member Report
- Transaction Report (Basic Details) Report
- Transaction Report (Full Details) Report
- Admins and Contacts Report
- Organisation Detail Report
- Advanced Clearance Report - Transferred In Report
- Advanced Clearance Report - Transferred Out Report
- Event Detail Report
- Event Participant Report
- Event Participant Transaction Report
- Event Data Export
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- How do I update my member details through my Member Profile?
- How do I pay for an outstanding order through my Member Profile?
- How do I access the payment receipt for my order through my Member Profile?
- How do I check my active memberships through my Member Profile?
- How do I check my active event registrations through my Member Profile?
- How do I access my event tickets through my Member Profile?
- How do I check my shop purchases through my Member Profile?
- How do I unlink a member from my GameDay account?
- Check Accreditations in Member Profile Portal
- How do I view and upload documents to my member profile?
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Updated Articles
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Notifications Centre | Overview Updated
Overview The Notifications Centre is accessible to all GameDay administrators, providing system-based notifications - such as alerts on duplicate member profiles that need to be addressed or exported data ready to be downloaded - and updates su... -
Organisation Dashboard | Overview Updated
Overview The Organisation Dashboard displays a series of widgets with visual data insights related to your GameDay data, including membership, financial and event summaries and seasonal breakdowns. All databases have an organisation dashboa... -
Shop | FAQs
General Overview and Functionality What is the purpose of the Shop Forms feature? Shop forms allow organizations to sell various items and services, such as uniforms and merchandise, collect donations, or offer other physical and non-physical ... -
How do I send an email to members?
Overview As an organisation managing a membership database, you can use member's provided contact details to send email messages directly through the Members section of your GameDay database. This can be done as an ad-hoc email, or you can u... -
How do I access the Member Profile Portal from the GameDay admin portal?
Overview As an administrator, you can generate a link to your sport-specific Member Profile portal directly through your GameDay database, by navigating to your member list. Note : Sport-specific Member Profile portals can be custom-branded by... -
How do I edit the account email on a member record?
Overview GameDay administrators have the ability to manually update the account email on a member record through the back end database. For context, members can be assigned two different email addresses, defined below: Account Email : Th... -
How do I view, edit or delete a member note?
GameDay administrators can view, edit, or delete Member Notes on an individual member record. Note : Depending on your hierarchy level, you may not have access to this functionality as higher-level organisations can restrict these features from o... -
How do I add a note for a member?
GameDay administrators can add member notes against a members record to store any relevant information, which can also be seen by other GameDay administrators. To add a Member Note to a member's record: 1. In the left-hand menu, click Members > ... -
How do I view a document on a member's record?
GameDay administrators can view, download, edit, and delete member documents, provided the admin that originally uploaded the document has granted permission to do so. To view, edit or delete a document on a member's record: 1. In the left-hand me... -
How do I create a Product Attribute?
GameDay administrators using Shop Products can add custom Product Attributes to these products to give users a list of selections within the product. For example, if a club wants to offer a T-Shirt as a Shop Product to their Membership Form, the...
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