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- How do I view order information?
- How do I send a Payment Request for an unpaid order?
- How do I send a Payment Request for multiple unpaid orders?
- How do I process payment for an unpaid order?
- How do I export my organisation's order information?
- How do I resend a payment receipt?
- How do I refund a paid order?
- How do I cancel an order?
- How do I check an order's instalment plan?
- How do I change a member's payment method for an instalment plan?
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- How do I manually add a new member record?
- How to Restrict a Member Profile in GameDay
- How do I edit a member record?
- How do I view or edit the questions answered by members in the registration form?
- How do I manually add new registration form questions to a member record?
- How do I view a member's key membership dates?
- How do I upload a profile image for a member?
- How do I mark a member's proof of age sighted?
- How do I view member's Order history?
- How do I manually add a membership to a member profile?
- How do I apply a Shop Product to an existing member?
- How do I upload documents to a members profile?
- How do I view a document on a member's record?
- How do I add a note for a member?
- How do I view, edit or delete a member note?
- How do I edit the account email on a member record?
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- Bulk Copy and Edit Products
- How do I create a product?
- How do I edit a product?
- How do I clone a product?
- How do I create a Sub Event product?
- How do I define the membership dates of a product?
- How do I apply age validation filters to my product?
- How do I set up a conditional product?
- How do I create an early bird registration product?
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- How do I create a custom question?
- What are the different Question Types I can create?
- How do I add responses to Picklist and Multiple Choice questions?
- How do I allow users to upload a document upon registration?
- How do I add header and paragraph text blocks to a Membership Form?
- How do I make questions available to only certain members?
- How do I show a question conditionally based on another question's response?
- How do I create Terms and Conditions?
- Conditional Questions - product based
- How do I edit an existing question?
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- How do I create a new Membership Form?
- Howto Edit Payment Receipt Messages for Membership Forms
- How do I edit a Shared Form?
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- How do I add questions to a Membership Form?
- How do I remove a question from a Membership Form?
- How do I make a question mandatory on a Membership Form?
- How do I change the order of questions on a Membership Form?
- How do I add a Document Upload question to a Membership Form?
- Advanced Field Options | Overview
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- How do I download the GameDay App to manage my events?
- How do I find my managed events through the GameDay App?
- How do I find a list of event participants through the GameDay App?
- How do I scan event tickets and track attendance through the GameDay App?
- How do I find a list of entrants that have registered to an event?
- How do I find the question responses entrants answered through an event form?
- How do I add an event registration to a new entrant?
- How do I add an event registration to an existing entrant?
- How do I export an event's participant data?
- How do I send an email to event entrants?
- How do I find a list of registered teams?
- How do I update a team logo as an event manager?
- How do I refund event entrants?
- How do I pay an unpaid event order?
- How do I resend a QR Code ticket?
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- How do I register for an Event?
- How do I register my Team to an event?
- How do I register as a Participant to a Team?
- How do I invite teammates to join my team?
- How do I update my team logo as a Team Manager?
- How can I see an event's available products?
- How do I view event details and tickets in the GameDay App?
- How do I view my team participant's orders?
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- Create a Basic Email Template
- Create an Advanced Email Template
- Create an Email Template with HTML Code
- How do I send an email to members?
- How do I target my emails to specific member groups?
- How do I add member names to my email content?
- How do I upload an image to a basic email template?
- How do I upload an image to a custom email template?
- How do I view sent emails?
- How do I set a reply-to email address?
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- How do I export a Tabular Report?
- Advanced Member Report
- Transaction Report (Basic Details) Report
- Transaction Report (Full Details) Report
- Admins and Contacts Report
- Organisation Detail Report
- Advanced Clearance Report - Transferred In Report
- Advanced Clearance Report - Transferred Out Report
- Event Detail Report
- Event Participant Report
- Event Participant Transaction Report
- Event Data Export
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- How do I create a GameDay account?
- How do I register myself to an organisation?
- How do I register multiple people?
- Abandoned Cart Notifications
- How do I pay for a transaction using BECS Direct Debit (Australia)?
- How do I pay for a transaction using BECS Direct Debit (New Zealand)
- How do I pay for an order in instalments?
- Link Wallet Payments
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- How do I update my member details through my Member Profile?
- How do I pay for an outstanding order through my Member Profile?
- How do I access the payment receipt for my order through my Member Profile?
- How do I check my active memberships through my Member Profile?
- How do I check my active event registrations through my Member Profile?
- How do I access my event tickets through my Member Profile?
- How do I check my shop purchases through my Member Profile?
- How do I unlink a member from my GameDay account?
- Check Accreditations in Member Profile Portal
- How do I view and upload documents to my member profile?
- How do I change the payment method on my instalment schedule?
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- General Support Information
- Archived Status
- How to Sign Into Your GameDay Admin Account Via OTP (One-Time Password)
- Membership - New Customers
- Events - New Customers
- General FAQs
- Gender Identity Capability
- Stripe Customer Rollout Program: Information + FAQs
- NSW Active & Creative Kids Voucher Program
- VIC Get Active Kids Voucher Program
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New Articles
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How to Restrict a Member Profile in GameDay
Applying a restriction prevents a member profile from receiving non-critical communications, registering via forms, or having products/memberships assigned to them across all hierarchy levels. Note : Essential system emails (such as password rese... -
How to Sign Into Your GameDay Admin Account Via OTP (One-Time Password)
Created On: 29/07/2026 in General InformationLearn how to access your GameDay dashboard using an emailed sign-in code. This guide simplifies the authentication process to help you manage your organisation's settings quickly and securely. Navigate to https://admin.mygameday.app/... -
How to Edit a Member's Subscription Details
Learn how to update membership dates, statuses, and add notes for specific members within your dashboard. This guide simplifies the process of reviewing and confirming changes to ensure accurate account management. Member Navigation Click ... -
Archived Status
Created On: 23/07/2026 in General InformationLearn how to organise your Products, Forms and various other components by archiving outdated files and restoring them when needed. This guide helps you maintain a clean dashboard while ensuring your important information remains accessible. ... -
How to Update Your Email Address on your GameDay Account
Learn how to easily change the email address associated with your GameDay profile. This guide walks you through the account verification steps needed to securely update your contact information. Login and Navigation Navigate to your organ... -
Xero Integration Support Guide
Created On: 26/05/2026 in MarketplaceIntegrating with Xero (Beta) This guide explains how to set up the GameDay Xero integration so that you can record your settlement payouts instantaneously within your allocated ledgers in Xero. If you want to test the integration first, w... -
Howto Edit Payment Receipt Messages for Membership Forms
Learn how to update and customise the payment receipt notifications sent to members within the platform. This guide helps you modify the automated payment receipt to ensure your participants receive clear and accurate confirmation details afte... -
How ToBuild And Download Member Reports In GameDay
Learn how to utilise the GameDay report builder to generate and export comprehensive member data for your organization. This guide walks you through the configuration process to ensure you can efficiently access and download your member records ... -
Bulk Copy and Edit Products
Learn how to efficiently duplicate membership products within the GameDay Platform. This guide will walk you through the bulk copy process, saving you time and effort when setting up recurring products or preparing for the upcoming season. ... -
Add Custom Link to Organisation Details
The Organisation Details section of your GameDay database allows you to set Social Media links for your organisation. By default, the following links are available Facebook TikTok YouTube Instagram X (Twitter) GameDay also provides the abil...
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