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- How do I view order information?
- How do I send a Payment Request for an unpaid order?
- How do I send a Payment Request for multiple unpaid orders?
- How do I process payment for an unpaid order?
- How do I export my organisation's order information?
- How do I resend a payment receipt?
- How do I refund a paid order?
- How do I cancel an order?
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- How do I manually add a new member record?
- How do I edit a member record?
- How do I view the questions answered by members in the registration form?
- How do I manually add a question response to a member's record?
- How do I manually add new registration form questions to a member record?
- How do I view a member's key membership dates?New
- How do I upload a profile image for a member?
- How do I mark a member's proof of age sighted?
- How do I view member's Order history?
- How do I manually add a membership to a member record?
- How do I apply an Add-on Product to an existing member?
- How do I upload documents to a members profile?
- How do I view a document on a member's record?
- How do I add a note for a member?
- How do I view, edit or delete a member note?
- How do I edit the account email on a member record?
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- How do I create a product?
- How do I edit a product?
- How do I clone a product?
- How do I create a Sub Event product?
- How do I define the membership dates of a product?
- How do I apply age validation filters to my product?
- How do I set up a conditional product?
- How do I create an early bird registration product?
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- How do I create a custom question?
- What are the different Question Types I can create?
- How do I add responses to Picklist and Multiple Choice questions?
- How do I allow users to upload a document upon registration?
- How do I add header and paragraph text blocks to a Membership Form?
- How do I make questions available to only certain members?
- How do I show a question conditionally based on another question's response?
- How do I create Terms and Conditions?
- Conditional Questions - product based
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- How do I download the GameDay App to manage my events?
- How do I find my managed events through the GameDay App?
- How do I find a list of event participants through the GameDay App?
- How do I scan event tickets and track attendance through the GameDay App?
- How do I find a list of entrants that have registered to an event?
- How do I find the question responses entrants answered through an event form?
- How do I add an event registration to a new entrant?
- How do I add an event registration to an existing entrant?
- How do I export an event's participant data?
- How do I send an email to event entrants?
- How do I find a list of registered teams?
- How do I update a team logo as an event manager?
- How do I refund event entrants?
- How do I pay an unpaid event order?
- How do I resend a QR Code ticket?
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- How do I register for an Event?
- How do I register my Team to an event?
- How do I register as a Participant to a Team?
- How do I invite teammates to join my team?
- How do I update my team logo as a Team Manager?
- How can I see an event's available products?
- How do I view event details and tickets in the GameDay App?
- How do I view my team participant's orders?
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- Create a basic email template
- Create a custom email template
- Create an email template with HTML code
- How do I send an email to members?
- How do I target my emails to specific member groups?
- How do I add member names to my email content?
- How do I upload an image to a basic email template?
- How do I upload an image to a custom email template?
- How do I view sent emails?
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- How do I export a Tabular Report?
- Advanced Member Report
- Transaction Report (Basic Details) Report
- Transaction Report (Full Details) Report
- Admins and Contacts Report
- Organisation Detail Report
- Advanced Clearance Report - Transferred In Report
- Advanced Clearance Report - Transferred Out Report
- Event Detail Report
- Event Participant Report
- Event Participant Transaction Report
- Event Data Export
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- How do I create a GameDay account?
- How do I register myself to an organisation?
- How do I register multiple people?
- How do I pay using PayPal?
- Abandoned Cart Notifications
- How do I pay for a transaction using BECS Direct Debit (Australia)?
- How do I pay for a transaction using BECS Direct Debit (New Zealand)
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- How do I update my member details through my Member Profile?
- How do I pay for an outstanding order through my Member Profile?
- How do I access the payment receipt for my order through my Member Profile?
- How do I check my active memberships through my Member Profile?
- How do I check my active event registrations through my Member Profile?
- How do I access my event tickets through my Member Profile?
- How do I check my shop purchases through my Member Profile?
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New Articles
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How do I update my admin account details? New
Overview As an administrator, you can update your basic account details when logged into any of your GameDay databases by navigating to the My Account page Step-by-Step Step 1: Open the My Account page Open the account menu in the top-... -
Transaction Report New
Overview Using GameDay's Report Builder feature, administrators can create a custom transaction report that allows them to pick and choose report fields to present the data associated with any orders that have been processed through membershi... -
Event Participant Report New
Overview Using GameDay's Report Builder feature, administrators can create a custom event report that allows them to pick and choose report fields to present the data associated with the registrants of a specific Event Form. This report is kn... -
How do I view a member's key membership dates? New
Overview As an administrator in GameDay, you can see a summary of all the key membership dates on specific member profiles, including: The First Registered date: The order date of the member's first membership with your organisation The L... -
My Account | Troubleshooting New
Daily Admin Update Emails Issue #1: I'm not receiving my Daily Update Emails Check your subscription status: In GameDay, navigate to your Account Menu > My Account Scroll to the Opt-ins section Verify that the Daily Updates checkbox is che... -
How to link Seasons & Age Groups to future-proof member data?
Overview As a governing body for a multi-tiered sport, or event a standalone sport operator, it's important to make sure your database is ingesting membership information in a clean, well-structured way, so that your reporting and general databas... -
How can I opt-in to receive daily registration updates?
Overview As an administrator of an organisation in GameDay, you can opt in to a daily email which summarises the number of orders processed for your organisation over the last 24 hours, broken down by: Paid Membership Orders Unpaid Membershi... -
My Account | FAQs
My Account How do I update my admin account details? You can update your basic GameDay account details - such as your name, date of birth and gender identity - through the Account Menu > My Account section - Learn More Why can't I upda... -
How do I check my shop purchases through my Member Profile?
Overview As a participant who has completed a registration for an organisation that uses GameDay to collect payments, you can check any merchandise/shop items you have purchased through your Member Profile Portal Step-by-Step Step 1: ... -
How do I access my event tickets through my Member Profile?
Overview As an event entrant who has registered for a ticketed event, you automatically receive a PDF ticket that you can use to scan attendance into the event. You can access this in multiple ways: Open the ticket through the attachment on ...
